Automotive Quality Assurance Representative (Remote) | M - F (12pm - 9pm EST)

Job Description:

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We’re Looking For: 

We are seeking a detailed-oriented and analytical Quality Assurance Agent to join our team. In this role, you will be responsible for reviewing and evaluating completed vehicle inspections to ensure accuracy, consistency and company standards. You will be working in a fast-paced, remote environment with a global team, helping maintain the integrity and reliability of inspection reporting for our customers.  

Schedule: Monday-Friday 12:00pm-9:00pm EST

Remote work from home

You are:

• Detailed-oriented. Strong attention to detail and high accuracy in reviewing data and images

• Excellent written communication skills, particularly in providing clear, constructive feedback

• Comfortable working with repetitive tasks and staying focused in a high-volume environment

• Able to work independently while maintaining a team-focused mindset

• Familiar with vehicle inspections, automotive terminology, or condition reports

• Experienced with using tools such as Google Docs, Slack and task management platforms 

You Will: 

• Conduct thorough reviews of inspection reports and accompanying photos submitted by field inspectors including engine audios, interior and exterior conditions and vehicle history reports

• Ensure condition notations and vehicle details are accurate and compliant with internal guidelines

• Identify discrepancies or errors in inspection reports, make changes to inspections and provide clear feedback to improve performance

• Collaborate with other QA agents, Regional Operations Managers and the sales team to ensure quality standards are met consistently

• Track and document trends and escalate concerns when necessary

• Participate in calibration sessions, process improvement meetings and training initiatives as needed

Must Have’s: 

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• At least 1 year of experience in a quality assurance, customer service or vehicle inspection role

• Strong technical skills with the ability to navigate multiple systems at once

• Must have a reliable internet connection and a dedicated remote workspace 

Nice to Have: 

•  Preferably 2-3 years in the automotive industry is a plus

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of
 

Hourly: $18.00 - $22.00