Associate, Volunteer Relations

Job Description:

Associate, Volunteer Relations

Remote - United StatesCrisis Intervention – Volunteer Experience /Full Time /Remote

About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what mattersIntegrity–We build trust through our words and actionsCommunity-Together, we are an unstoppable force for goodBelonging-We serve as allies to the mission, and to each otherProgress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Associate, Volunteer Relations

Location: This role will be remote in the continental United States, Alaska, or HawaiiReports to: Volunteer Relations ManagerEligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.Classification: Non-exempt Full TimeUnion Role? YesSalary Range: $30-$32 per hour
Summary:The Volunteer Relations Associate is a crucial member of the Trevor’s Volunteer program supporting both Community and Student volunteer counselors on Trevor’s crisis services platforms including Chat/Text and Lifeline, which provide nationwide crisis intervention and suicide prevention services for LGBTQ+ youth. This role includes serving as a primary support for Trevor’s volunteers and aiding in the day-to-day operations of The Trevor Project’s volunteer program. In particular, the Volunteer Relations Associate will focus on coaching and supporting Student and/or Community volunteers, leading and completing projects pertaining to the success and impact of the volunteer program, and building relationships across the organization to better develop and support volunteers.

Roles and Responsibilities:

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Continually grow your LGBTQ+ competency and awareness
• Assist the Volunteer Relations Manager in maintaining day-to-day operations of the Community and Student Volunteer programs
• Assist with external recruitment through outreach and presentations, including communication with external universities and vetting applicants to Trevor’s volunteer programs
• Lead ongoing training sessions for volunteers to ensure their continuous growth and development.
• Support the development, coaching, and management of community and student volunteers ensuring accountability and desired results
• Provide volunteers with concise and constructive written and verbal feedback, as needed
• Support administrative processes including coordinating team meetings, handling email inboxes, letter of recommendation requests, tech requests and scheduling inquiries
• Lead projects and initiatives that drive performance, quality and impact across the active volunteer base, including but not limited to, coaching, feedback, support and new counselor success
• Identify areas for innovation within the team, developing and implementing plans to enact change and improve upon current systems in order to increase the number of volunteers who reach service journey milestones with the organization.
• Collaborate closely with the Continuous Quality Improvement team around approved policy changes, continuous learning, volunteer coaching and other supportive initiatives to ensure
• Volunteer risks and dependencies are surfaced and a seamless change management process is built and rolled out for our volunteer base
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging other relevant duties and responsibilities as assigned

Minimum Qualifications:

• BSW, MSW, LCSW, LMHC, or related degrees required to support program students
• Preferred additional experience in social work, counseling, psychology or other related areas of study OR 3+ years experience in a crisis care setting or other relevant professional experience
• Proficiency in spoken and written English with strong communication and active listening skills
• Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth
• Familiarity with crisis management protocols
• Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
• Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances
• A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

$30 - $32 an hour

Why Trevor?

A career that truly makes a difference in the lives of LGBTQ young people–every single dayOutstanding benefits, including:Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)403(b) retirement plan with 3% matchGenerous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summerEmployee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online supportIn-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

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