Associate, Rater Services (Clinical Trial Associate) - Bilingual Mandarin - West Coast

Job Description:

At Cogstate, we’re advancing the science of brain health—making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts—spanning psychology, data science, operations, and technology—works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we’re not just imagining the future of brain health—we’re building it.

That’s why we’re seeking an Associate, Raters Services (Clinical Trial Associate) responsible for supporting multiple tasks and functional areas to ensure the timely delivery of the Cogstate Rater Training Program. The Associate, Rater Services (Clinical Trial Associate) will serve as a liaison between the following groups and the training contacts designated by the program sponsor:

• Scale Management (procurement and distribution of materials),
• Clinician Network (quality and consistent delivery of global clinical interviews),
• Science (creation of study content, scientific study oversight),
• Site Training and Monitoring activities (training deployment, management, and in-study reporting/calibration).
• Additional functional areas as deemed necessary during the clinical trial program.

The Associate, Rater Services (Clinical Trial Associate) is responsible for study reporting, maintaining successful relationships with the study sites/raters/CRAs/sponsors, and delivering quality management and oversight for all assigned clinical trial programs.

Candidates must be based on the west coast of the United States and have a professional level of fluency in Mandarin.

Key Responsibilities

Manage and execute tasks in line with company SOPs and agreed regulatory standards, including the following:

• Accurate record keeping of all tasks (real-time updates to applicable trackers and maintenance of high-volume emails/site communications)
• Able to follow study changes, re-prioritize assignments based on study needs, and work independently Responsible for mentoring junior study team members and overseeing their work output
• Support activities of Rater Services Managers with minimal oversight on assigned tasks
• Act as primary point of contact for sites/raters/CRO from study start-up through close-out
• Drive activities and ensures timely delivery of project tasks leading to the completion of client deliverables
• Direct communication with site level staff to provide operational support throughout the study lifecycle
• Management and delivery of phase I-III clinical trials (understanding and tracking against the project SOW)
• Effectively manages, tracks, and communicates key project deliverables in a proactive manner to the study PM or sponsor or Rater Training Lead
• Assumes a Rater Training Lead role for small to medium size studies.
• Coordinate consultant (LEAD) communications and scheduling

Qualifications & Experience

• Bachelor's degree and/or 3+ years of relevant experience.
• 2+ years’ work experience, related to clinical trials.
• Professional level of fluency in Mandarin and English.
• CRA/CRO experience is a plus.
• Project Management, or service-related industry experience preferable.
• Excellent communication skills (written and oral) in English & Mandarin.
• Ability to multi-task, being highly organized and methodical, with attention to detail.
• Strong people skills within the team and with customers and third-party providers.
• Demonstrated ability to learn quickly, work independently, plan and be proactive.
• Strong level of computer literacy (experience working with clinical software preferable).
• Ability to thrive in a fast-paced, growing environment.

Essential Skills & Experience:

• People skills: within the team, and with customers and third-party providers, strong desire to learn, to seek feedback on performance and to learn quickly.
• Communication skills: both written and oral, providing operational support and conflict resolution
• Work skills: eye for detail, problem solving, compulsion to check and double-check work product, ability to work fast, impeccable record keeping and compliance to procedures, high level of computer literacy (Excel/Office savvy).
• Good organizational skills: handling multiple tasks, establishing and managing competing priorities, ability to work independently and to be proactive

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work remotely from wherever they are located in the United States.
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

Wage Range

$65,000 - $75,000 USD

Our Culture
We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email PeopleandCulture@cogstate.com.

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