Associate Program Manager

Job Description:

Associate Program Manager

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

POSITION SUMMARY:

The Associate Program Manager is responsible for supporting Venn’s locum staffing services by ensuring smooth daily operations, working in the VMS and providing exceptional client & internal partner service. This role supports the Program Manager(s) and collaborates cross-functionally to manage provider placement workflows, supplier communication, and client requests.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Account Administration - 100%

• Support the Program Manager(s) and cross-functional teams in delivering locum staffing services.
• Serve as liaison to Program Manager, client and agencies
• Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals
• Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements.
• Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs.
• Maintain data integrity and operational workflows in VMS platforms.
• Communicate and coordinate with suppliers to ensure timely submissions and compliance.
• Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements
• Ensure facilitation of all workflow steps occur within the VMS and are progressing timely.
• Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete.
• Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s)
• Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.
• Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve.
• Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary.
• Support implementation and special projects support as needed
• Identify and escalate operational risks or delays as needed.

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicate with external clients and providers

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High school diploma or equivalent required; Bachelor’s degree preferred
• 2+ years of account management or administration experience with 1+ year with MSP or large client
• Experience working in a VMS
• Experience in onboarding, compliance, privileging
• Previous locum tenens experience strongly preferred
• Startup experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Strong user experience with VMS platforms
• Knowledge of company products
• Industry knowledge preferred but not required
• Strong understanding of healthcare recruiting processes and strategies
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Customer Focus & Teamwork
• Decision Making
• Develops Self
• Innovative
• Quality & Results Oriented
• Resourcefulness & Tenacious
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization
• Ability to work remotely
• Ability to travel up to 20%

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Remote/work from home job opportunities

EEO Statement

Venn Workforce Optimization, LLC is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.