Associate Healthcare Operational Performance Analyst

Job Description:

Associate Healthcare Operational Performance Analyst

The Associate Healthcare Operational Performance Analyst (Payment Integrity) performs a variety of duties as part of a team that supports the successful growth and profitability of the business segment operations. This position works closely with operations and internal cross-functional groups, as well as interacts with assigned clients, to ensure deliverables are successfully met on time.

Key Responsibilities

• Supports Operational Performance Leadership and Analysts with responses and coordination of internal team and assigned client requests, which may include, but not limited to: 

  • Reconcilement and reporting for assigned clients or business segment.

  • Maintenance, organization, and storage of documentation (e.g., Assigned Client data matrices, Process flows, Standard operating procedures, and Templates).

  • Tracking and monitoring time sensitive assigned client escalations.  

  • Participate in Key stakeholder meetings as requested and/or assigned.

  • Participate in projects and program initiatives, and complete assigned projects on time.

  • Gain required proficiency with assigned systems/processes in order to provide end-user 1st level support. This includes the triage and tracking of end user issues to determine a solution and/or escalation path leading to final resolution.

  • Receives assignments in the form or objectives, incorporates feedback to adjust work priority as necessary, and effectively works independently and with team to successfully meet business needs.

  • Participates in the development of platform builds to support company processes.

  • Performs other duties as assigned to meet business needs.

Knowledge, Skills and Abilities Needed

• Ability to learn skill sets and software needed to perform job duties as requested.

• Solution oriented with focus on innovative and proactive approaches while supporting internal and client issues.

• Strong written and verbal communication skills. 

• Ability to work effectively in professional setting in collaboration with internal cross-functional teams and clients.

• Self-motivated, good critical thinking, questioning, and problem-solving skills required to be successful in the role.

• Ability to manage time and multiple tasks efficiently, while completing work within allocated time frames.

• Employ basic project coordination skills.

• Ability to meet objectives with minimal supervision. 

• Intermediate experience with MS Office Suite.

• Strong technical skills with ability to quickly adapt to new applications and systems.

• Ability to follow policy, procedures, and regulations in the workplace.

Required and Preferred Qualifications

• High School Diploma or GED required.  Some college completed or plans to complete a two- or four-year degree, is preferred.

• Minimum one (1) year of related experience in the Healthcare industry or an industry which aligns with the skill set needed.

• Client services and project management experience a plus.

• Experience gathering, researching, and documenting data and requirements for projects and/or complex problem solving, is a plus.

• Other requirements may apply.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required.  Proof of such may be required prior to an offer being made.  It is the Employee’s responsibility to maintain this Internet access at their home office location.

Performant is a government contractor and is subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable).

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED