Associate, Global Readiness

Job Description:

Position Title: Associate, Global Readiness

Department: Humanitarian Programs

Location: Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA

Key Relationships:

Reports to: Associate Director, Global Readiness

Direct Reports: none

Assignment Type: Full time, non-exempt

Compensation: $51,500

Benefits: Click here to learn more about our benefits!

Application Requirements: Resume, completed application questions.

About Americares:

Americares is a health-focused relief and development organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

About the position:

Americares maintains a constant state of readiness, so we can deploy quickly when disaster strikes. Our relief workers are among the first to respond to emergencies, helping to restore health services for survivors. Americares responds to around 30 humanitarian crises worldwide each year and brings preparedness programs to communities vulnerable to disasters.

The Global Readiness team is one of the four pillars in Americares Humanitarian Programs department. The Global Readiness Associate provides critical support for both emergency humanitarian responses and ongoing preparedness work. They execute key mobilization and demobilization tasks; support planning both in-person and virtual trainings and engagement events; and create materials crucial for Global Roster trainings and deployments. They will not be expected to deploy, but should be ready to hit the ground running to expand and improve on the existing readiness framework.

Key Outcomes:

In the first 90 days, the Associate will:

· Learn and live the Americares values.

· Complete all required new hire onboarding trainings.

· Develop an understanding of Americares readiness work, events, and Global Roster.

· Begin developing relationships with key staff members within Humanitarian Programs and across the organization.

· Begin to perform basic functions in internal systems, including our financial and volunteer management systems.

· Learn steps to mobilize and demobilize Global Roster members.

· Begin to support the planning of Global Readiness trainings and events.

In the first 6 months, the Associate will:

· Demonstrate mastery in the volunteer management system in Salesforce and Global Roster Portal.

· Successfully complete tasks for an emergency response deployment.

· Successfully complete tasks to plan and/or host training and engagement events.

· Support Associate Director, Global Readiness to update Global Readiness processes.

· Monitor and coordinate updates with Americares Global Roster members as well as their feedback.

· Respond to inquiries from Americares Global Roster members from the ERT Inbox.

In the first year, the Associate will:

· Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members. This includes but is not limited to: attendance tracking, email correspondence, logistics coordination, and more.

· Begin hosting virtual engagement activities for Global Roster members, including Coffee & Tea Chats, Office Hours, informational sessions, and more.

· Monitor Global Roster updates, including but not limited to: audits, status, document verification, pending tasks, and more.

· Support Global Roster onboarding, including but not limited to: onboarding Global Roster members inside the Portal and externally.

· Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses. Implement updates to best practices from this feedback to better processes organization-wide.

· Own ongoing cleanup and audit of Global Readiness systems, trackers, and SharePoint.

Duties and Responsibilities:

· Actively model and contribute to Americares values, work culture and mission.

· Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.

· Coordinate logistics and administrative tasks as assigned for Americares humanitarian responses.

· Draft and send engagement materials, supporting the Associate Director in collecting engagement data and creating materials that outline the impact of the Global Roster.

· Support Associate Director, Global Readiness in coordinating uniforms and supplies at Americares HQ for emergency response deployments. Procure emergency response uniforms and Global Readiness supplies.

· Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members and host virtual engagement activities for Global Roster members.

· Master volunteer management system in Salesforce and Roster Portal to collaborate and lead HP team members in volunteer management system. Support Global Roster member management.

· Submit quarterly reports on Medical Malpractice by working across departments with Development and Country Offices to collect and submit Global Roster data.

· Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses. Implement updates to best practices from this feedback to better processes organization-wide.

· Other duties and responsibilities as assigned.

Degrees and/or experience required for the role:

· Bachelor’s degree.

· Demonstrated experience (including internships) in humanitarian aid, international development, event planning, and/or volunteer management.

These competencies are required for the role:

· Demonstrated global competency and ability to work effectively with staff and volunteers across cultures, experiences, and time zones.

· Demonstrated experience planning virtual or in-person events.

· Demonstrated experience working with volunteers.

· Proficiency in Microsoft SharePoint and Salesforce.

· Exceptional organizational and time management skills.

· Demonstrated ability to prioritize needs in rapidly changing and high-pressure environments.

US work authorization and an ability to travel up to 20% of the time for trainings and events is required for this role.

Candidates must be currently living in and will continue to live in one of the following states/territories: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA.

These competencies would be great to have, but are not required:

· Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English.

· Demonstrated experience leading virtual and in-person events and/or trainings.

Additionally, our core competencies as an organization are:

· Ownership and results.

· Communication.

· Problem solving.

· Equity and inclusion.

· Teamwork and conflict resolution.

· Leadership.

· Prioritization.

We know not all applicants will demonstrate all the competencies we’re looking for. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

1. Interview with People and Talent (45 minutes).

2. Competency exercise (1 hour).

3. Video interview with supervisor (1 hour).

4. Panel interview with team (1 hour).

5. Reference check.

6. Offer!

7. Background check and onboarding.

Americares complies with the EEOC: https://www.eeoc.gov/laws

Americares is currently authorized to support remote work employees in the following locations: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA. Please note that we do not provide relocation assistance at this time. #LI-REMOTE

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at talentcenter@americares.org.