Associate Customer Success Manager

Job Description:

This position is responsible for providing dedicated customer post-sale support on business information solutions that drive adoption, retention, build preference and attitude (brand) loyalty.

Responsibilities

• Provides post-sales support to customers on a defined set of business information solutions.
• Responsible for product adoption and utilization within assigned accounts.
• Conduct consultative onboarding and solution use optimization, aligned to customer use cases, persona profile and defined success metrics.
• Conduct a variety of activities in support of assigned accounts including, but not limited to, customer training and presentations, dormant user campaigns, introduction of new products and content, and meeting follow up.
• Identify and share leads and opportunities with sales partners.
• Serve as a liaison for customers in collaboration with Product and Segment.
• Utilize effectively all required processes, tools, and systems.

Requirements

• Have a Bachelor’s degree or equivalent experience.
• Be able to travel minimally.
• Have the ability to build solid relationships internally and externally.
• Be able to effectively partner and collaborate across teams.
• Have experience in Customer Success, Sales, Consulting or other business experience.
• Have experience working with small or midsize businesses.
• Be able to work in a collaborative team environment.
• Possess strong oral and written communication skills and presentation skills.

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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