Associate Banker

Job Description:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and  provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Performs various tasks aimed at enhancing the overall customer experience, including probing for personal banking and credit card needs and integrating marketing promotions into customer conversations.
• Maintains current knowledge of personal banking products and integrates this knowledge into discussions with customers.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.

Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Confident in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role, driving personal customer experiences.
• Basic knowledge of specialized sales and business banking solutions.
• Passionate commitment to helping customers.
• Strong interpersonal skills.
• Analytical and problem-solving skills.