ASBD Service Contracts Junior Associate Consultant (Intern) (MER0003Q34)
Apply NowLocation:
Atlanta, GA, US
Company:
Mercedes-Benz Group AG is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States.
Summary:
The Junior Associate Consultant for the Service Contracts team at Mercedes-Benz USA will handle dealer inquiries and create presentations while collaborating across departments. Applicants should be pursuing a Bachelor's degree relevant to business, available for a hybrid schedule, and possess strong communication skills.
Job Description:
Job Description
Mercedes-Benz USA Service Contracts Junior Associate Consultant Overview and Responsibilities
The Junior Associate Consultant (JAC) for the Service Contracts team is a highly visible position collaborating with multiple business areas within as well as around MBUSA including our dealer partners and our vendors.
Primary Responsibilities of the JAC:
- Manage Dealer Support Center inquiries under the direct supervision of the Sr. Analyst.
- Create detailed presentations on competitive analysis, product proposals, and product analysis projects.
- Assist in distribution of the monthly/ quarterly reports to measure program sustainability. Request ad hoc audit reports on claims and adjust warranty controls as needed. Recommend strategies and campaigns in alignment with overall business area goals based upon results of analysis.
- Assist with creation of all marketing and training initiatives to ensure products are provided adequate exposure. Ensure dealers are provided training on products and best practices for successful sales performance.
- Assist with renewal of annual state registrations and coordinate with outside legal counsel to ensure there is compliance across all states.
- Work with the team to manage pricing models to ensure products are up to date and risk is mitigated against rising claim expenses.
- Support programs that improve dealer’s operational efficiency and customer satisfaction by assisting on the development and deployment of service department tools and programs that create a progressive retail environment by leveraging service menus and other presentations of service content.
- Manage and track ticket progress with IT colleague counterparts. Attend bi-weekly status update meetings.
Qualifications
Qualifications
- Junior or Senior in Bachelor’s program (preferred programs: Accounting, Business Administration, Business Management, Communications, Finance, Marketing, or related field)
- Available from August 2025 to January 2026
- Hybrid in-person schedule, up to 28 hours maximum per week
- Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
- Oral and written communication skills in English
Preferred Skillset
- Knowledge of Administration, Automotive Retail, Business-General, Business -Management, Market Research
- Strong oral and written communication skills
- Administration
- Knowledge of administrative procedures, process/project development, and system procedures.
- Automotive-Retail
- Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts.
- Business - General
- Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
- Business Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.
- Market Research
- Knowledge of market research sources, data analysis techniques and methodology from various research tools.
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO)...
