Area Manager Philadelphia - Cotton On USA

Job Description:

Job Description

Be Who You Are. Love What You Do. 

We are calling on all teammates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together. 

Australian roots –  Philadelphia residence! 

This is a full time salaried role overseeing the brand locations in Philadelphia with the wage range of $65,000 - $75,000, depending on experience and qualifications.

This is a remote role with field-based regular travel required to stores within the Region. Must reside in Philadelphia Region.

 

COTTON ON GROUP, OUR CULTURE: 

A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you, and when you’re here, you’re celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today. 

Cotton On 

Cotton On was brought to life in 1991 and we’re the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers’ expectations with value fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way. 

 
MORE THAN A JOB 

We don’t like words… we like action…80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On. 

We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in people’s lives. 
 
AREA MANAGER 

As an Area Manager, you are working with store teams to develop their commercial acumen to execute our sales strategies to the highest standard. This is a juicy, challenging and rewarding role that sees you building our future leaders as you drive the success of our stores. You will possess a positive "above the line" attitude and the ability to motivate and inspire others. Excellent time management skills along with strategic thinking and problem-solving skills are a must. 

• Minimum 2-3 years’ experience in retail management, preferably within the apparel retail industry. 

• Key accountabilities include delivering exceptional customer service, collaborating with VM teams to align on business performance and execute brand direction, and ensuring operational excellence across all store locations. 

• Philadelphia: The Area Manager will oversee the Philadelphia markets.

 

Skills & Experience: 

• Exceptional and clear communication skills 

• Ability to interact successfully with Head Office teams 

• Positive “above the line” attitude and ability to motivate and inspire others 

• Flexible and thrives on challenge and change 

• Embodies the company values with high trust, integrity, and honesty 

• Outstanding leadership skills and ability to delegate effectively 

• Excellent time management and organizational skills 

• Strategic thinker with strong problem-solving abilities 

• Ability to create a positive working environment and lead culture 

• Adheres to all company policies and procedures 

• Ability to train and mentor the teams 

• Personal effectiveness and commercial acumen 

• Product knowledge and understanding of Brand DNA 

• Drive for results and continuous curiosity 

• Ability to develop people and drive for results 

 
These expectations drive my success: 

• Lead and embed the COG Way and build a team of Store Managers that are engaged Brand and product ambassadors 

• Understand my team and their individual motivators and development needs to drive wellness, engagement and performance to enable succession 

• Build and drive a performing team who are customer obsessed, people focused and results driven in every one of my stores 

• Work alongside VM Partners to review business performance and align on actions 

• Work together with my VM partners to execute to the Brand direction 

• Work together with Merch team to provide customer and store insights to drive results 

• Drive performance across all people and customer initiatives to drive financial outcomes, with a focus on continuous improvement and ensuring consistency across my stores 

• Provide insights to Manager on everything that team needs to deliver a seamless customer experience in region 

• Drive productivity and unlock efficiencies in operating rhythm 

• Have a working plan with clear success measures for People, Customer and Financials, for each of store 

• Own and drive team’s HPA’s to focus on what matters most and to deliver in roles 

• Inspect stock health and drive compliant loss prevention and inventory management 

• Set expectations , review performance, provide feedback and follow up using the group performance Framework 

• Look after others and lead in alignment with our Safety Matters Framework 

 
Performance Measures: 

• Alignment to the COG Way 

• Alignment to our Values 

• Team Engagement 

• Retention 

• Annual leave taken 

• Achieve Sales: Budget and Comp 

• Achieve Wages: Budget and % 

• Average transaction value (ATV) growth 

• Customer Engagement and NPS 

• Store contribution growth 

• Inventory accuracy and shrinkage 

 

PHYSICAL REQUIREMENTS  

• Ability to move around the store throughout the shift/workday   

• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)  

• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)  

• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks  

 

THE BENEFITS: 

• 50% Team Member discount for all Brands/Products 

• Competitive Pay 

• Wellness Support 24/7 

• Performance & Peak incentives to reward & recognise our team 

• Great benefits for YOU & your family – Medical, Dental, Vision + more 

• 401(k) matching program, with a commitment to financial literacy and support 

• Development opportunities that could take you anywhere 

• Quarterly COG Awards + real time recognition 

  

DOING GOOD MATTERS: 

Making a positive difference in people’s lives is our purpose. It’s what gets us out of bed in the morning and drives our every move. (Kind of like a really strong cup of coffee!). It’s not just how we do business, it’s part of who we are. 

The Good is a movement to create meaningful change and channel our focus on the things that matter most. It’s our work in building sustainable futures, and supporting and protecting our people and the planet. It’s about celebrating differences while strengthening connections, because we know we’re stronger together. 

Our Foundation is at the heart of this, and together, we have raised over $120m for life changing projects around the world -  all thanks to our teams and customers. 

Being a part of our team is more than a job. As we say here at Cotton On Group; Be yourself, it’ll change the world. 

Come join our Aussie brand and make your mark. Apply today! 

To learn more about us, please visit us at https://cottonongroup.com.au/ and for more on the Good we are doing, and our Foundation and the work being done here, please head to https://cottonongroup.com.au/the-good-we-do/ and https://cottonongroup.com.au/cotton-on-foundation/  

  

Cotton On Group is an equal opportunity employer, who believes that the future of our organisation depends on building a diverse, representative and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know by contacting USAHumanResources@cottonon.com.au