APD Auto Physical Damage Catastrophe Claims Adjuster/Field Service Manager

Job Description:

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

• The APD Auto Physical Damage Catastrophe Claims Adjuster/Field Service Manager is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents.
• These losses are typically dealer inventory losses filed by the Ford and Lincoln dealers and Ford assembly plants/holding yards.
• Long term, the company is looking for candidates that have the ability to move up through the organization (in field and/or central office management or staff positions). Career development opportunities may require relocation. The position includes a new company car, cell phone, laptop, corporate credit card and a complete package of benefits.

Responsibilities

What you'll do...

• Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections and travel throughout key-point.
• Coverage investigations including fire, theft, false pretense claims, and coverage decisions for floor planned units.
• Preparing damage estimates using Mitchell Connect estimating system to establish cost of repairs.
• Subrogation investigations, salvage disposal, and fraud investigations
• Loss prevention reviews and dealer training activities
• Travel commitments can require multiple weeks of travel on the road during severe weather periods and can last for several weeks at a time with minimal notice of where or when you would be required to travel.
• Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.
• Normal travel within the territory would encompass primarily travel within the state of Texas and Arkansas with the occasional travel to surrounding states.
• The position also requires moderate-heavy travel outside of the territory/region to respond to catastrophe losses across the country.

Qualifications

You'll have...

• Two or more years of claims adjusting and estimating experience.
• At least one year of Computerized estimating systems experience (such as Mitchell Connect or CCC One) with knowledge of vehicle repair processes and procedures.
• Texas Adjuster license or the ability to pass the exam within the first 90 days.
• Travel overnight as required and overnight travel can be as much as 50-70% to handle claims within your territory/region and assist for catastrophic losses across the nation.
• Bachelor’s or Master’s degree.

Even better, you may have...

• CAT loss adjusting and travel experience for a major retail insurance carrier (i.e., State Farm, Farmers, Allstate, USAA, Geico).
• One or more state insurance adjuster and/or appraiser licenses.
• Technical/mechanical background (passion for mechanical restoration/repair).
• CAR Gold or Platinum Certifications.
• Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
• Knowledge of vehicle repair processes and procedures.
• Bilingual (English/Spanish).
• 3+ years of claims adjusting and estimating experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades SG5-SG6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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