AGENT I - FRONT DESK
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Part-time
On-site
28d ago
Location:
Atlantic City, NJ, US
Company:
Seminole Hard Rock provides premier hospitality and entertainment experiences worldwide.
Summary:
The applicant will greet guests and manage their arrival and departure processes at the hotel front desk. A high school diploma and prior hotel experience are preferred.
Requirements:
Credentials: High School Diploma
Job Description:
AGENT I - FRONT DESK
Overview
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
BENEFITS INCLUDE:=
- 401K with match
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay rate $18.00 hr
Responsibilities
- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
- Communicate with Customer Care for future reservations via telephone calls.
- Assist with booking guest reservations that are walk-ins.
- Respond to guest requests and communicate with other departments as it relates to those requests.
- Provide alternative options to guests if their requests cannot be satisfied.
- Offering bell assistance to each guest upon departure.
- Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
- Other duties as assigned.
#indeedAC
Qualifications
- High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
