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$13–$17/hr

After Hours CSR

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Part-time Remote 43d ago

Location:

US

Company:

BambooHR provides cloud-based human resources software for small and medium-sized businesses.

Summary:

The After Hours CSR will assist clients by answering calls, responding to web leads, and scheduling appointments during off-hours. The position requires at least 2 years of call center experience and 1 year in a customer-facing role within the HVAC/Plumbing or Electrical fields.

Requirements:

Experience: 2+ years of experience in a high-volume virtual call center required, 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors required

Job Description:

As a Nights & Weekends CSR, you’ll be the voice of our clients during their off-hours—answering calls, responding to web leads, and scheduling appointments using ServiceTitan. Your role requires exceptional communication skills, professionalism, and empathy, ensuring a positive customer experience. With an upbeat attitude and persuasive approach, you will effectively secure booked appointments while delivering excellent service.

Position Responsibilities:

  • Engage callers in a natural, friendly conversation while accurately collecting and inputting lead information into the client’s CRM.
  • Follow account-specific instructions including scripted verbiage, appointment scheduling and call dispatch procedures
  • Identify and escalate issues accordingly
  • Adjust communication style for each call, conveying confidence and empathy where appropriate
  • Meet productivity goals
  • Maintain call control while providing exceptional customer service
  • Manage and record call outcomes appropriately, honestly, and accurately

Position Requirements

  • 2+ years of experience in a high-volume virtual call center required
  • 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors required
  • Ability to type 30 wpm with 94% accuracy
  • Ability to read, write and speak English fluently
  • Excellent written and verbal communications skills, specifically spelling and grammar
  • Ability to handle a high-volume of callers in a virtual environment
  • Experience managing both inbound and outbound call types
  • Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience
  • Applicants must be willing to undergo and successfully pass a criminal background check.

Technology Requirements:

  • Desktop or Laptop with either a Windows (8gb RAM) or Mac Operating System.
  • Webcam, speakers and a second monitor.
  • High-Speed Internet with a wired ethernet connection and highspeed connection.
  • Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
  • High speed internet (at least 10 Mb upload and at least 50 Mb download)
  • Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided if needed)