Administrative Operations Coordinator

Job Description:

Job Title: Administrative Operations Coordinator

Company: Scaling.Com

Compensation: $55,000-$60,000, W2

Employment Type: Full-Time

Location: Remote- Eastern Time Zone

Reports to: Operations Manager

About Scaling.com
Scaling.com exists to help founders achieve what most consider impossible: to 10x their
business in three years or less.

We serve growth-minded entrepreneurs generating at least $500K in annual revenue, with many already in the 8- and 9-figure range—and some actively pursuing billion-dollar outcomes.

Our frameworks are grounded in The Science of Scaling, the new book by Dr. Benjamin Hardy and Blake Erickson—a science-backed playbook for entrepreneurs ready to achieve explosive, sustainable growth.

This is your chance to work directly with the minds behind the movement—and join a
high-integrity, high-performance team helping the best businesses in the world scale smarter and faster.
 
Keep Our Operations Flowing and Our Teams Moving
Behind every high-performing company is an operations team that runs with precision—and that’s where you come in.

As our Administrative Operations Coordinator, you’ll be the behind-the-scenes problem solver who keeps everything running smoothly. You’ll manage customer support and internal requests, maintain and refine internal systems, troubleshoot technical issues across platforms, and collaborate with multiple departments to ensure nothing falls through the cracks.

This is a role for someone who thrives on structure but can pivot quickly when priorities shift. You’ll work across marketing, sales, program delivery, and retention—running workflows, resolving issues before they escalate, and documenting solutions so the team can operate at its highest level.
 

You’ll Work Directly On

• Responsive, High-Accuracy Support – Respond in real time with speed and accuracy, maintaining exceptional attention to detail while being reliable, knowledgeable, and accountable.

• Customer Support & Internal Requests – Manage customer and internal inboxes, responding with clarity, warmth, and professionalism.

• Process Execution – Run and maintain core operational workflows to ensure smooth, consistent performance across departments. Assist in building out SOPs and related systems by creating automations, forms, integrations, email templates, and other assets that keep workflows efficient and connected.

• Troubleshooting & QA – Diagnose and resolve automation glitches, broken links, and integration failures, running tests and quality checks to keep systems operating smoothly.

• System Refinement – Spot inefficiencies, recommend smarter solutions, and implement improvements that save time and reduce errors.

• Tool & Tech Management – Operate and maintain our ever-evolving tech stack to ensure tools are seamlessly integrated, properly automated, and functioning at peak performance—resolving issues quickly to prevent downtime.

• Documentation & Training – Keep clear, accessible records of workflows, fixes, and system logic. Build and test SOPs, then iterate to ensure accuracy and functionality.

• Live Event Tech Support – Serve as the technical point person during live group coaching calls on Zoom with up to 100 participants, facilitating breakout rooms, managing Q&A and chat, and ensuring a smooth, optimal experience for all attendees.

• Onboarding & Offboarding – Coordinate seamless setup and exit processes for employees.

• Cross-Department Collaboration – Work closely with marketing, sales, program delivery, and retention to ensure solutions connect seamlessly across teams.

• High-Pressure Support – Jump in on last-minute fixes and urgent requests with creativity, composure, and reliability.