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Accounts Receivable Specialist

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Full-time Remote 8d ago

Company:

ElevenLabs is a research and product company defining the frontier of Audio AI.

Summary:

The Accounts Receivable Specialist will manage global collections, reconcile incoming payments, and maintain accounts receivable records. Applicants need 5+ years in accounts receivable, proficiency with Stripe and SFDC, and strong analytical and communication skills.

Requirements:

Hard Skills: Strong analytical skills, particularly around data accuracy and account health, Excellent written and verbal communication skills, including client-facing correspondence, Detail-oriented

Experience: 5+ years of experience in accounts receivable or revenue operations, ideally within a high-growth tech or SaaS company, Proven experience with tools including Stripe and SFDC, Familiarity with enterprise procurement and supplier onboarding platforms (Coupa, Ariba, Apex), Experience with chargeback/dispute resolution processes

Job Description:

You will be responsible for managing global collections, reconciling incoming payments, maintaining accurate accounts receivable records, and enhancing our revenue processes. You will be the key liaison between our customers and our internal teams.

This role requires someone who is proactive, detail-oriented, and thrives in a fast-paced startup environment. As an Accounts Receivable Specialist, you can expect to:

  • Own and manage AR collections and reporting processes for enterprise customers

  • Follow up on overdue enterprise invoices and conduct regular dunning communications

  • Coordinate with collections agencies for escalated enterprise accounts

  • Perform AR balance reconciliations in Stripe and banking

  • Handle chargebacks and disputes, ensuring timely and accurate resolution

  • Process invoice corrections, reissues, and adjustments based on customer and internal feedback

  • Onboard enterprise customers as suppliers via Coupa, Ariba, and Apex, including verification of banking information

  • Maintain data integrity for all customer and billing information in SFDC and related internal systems

  • Support bad debt review and collaborate with Finance on provisioning decisions

  • Monitor aging reports, identify trends or issues, and escalate as needed

  • Partner with Sales, Customer Success, and Legal to resolve payment blocks and streamline the AR workflow