Account Manager (SEO, SMM & Paid Ads)

Job Description:

Join our Multi-Product Team as an Account Manager, where you will oversee and expand a portfolio of business clients in the digital marketing sphere. Acting as the main liaison for clients, you'll ensure their success and satisfaction with our services. The perfect candidate will excel in client communication and relationship management, coupled with a robust knowledge of digital marketing strategies such as SEO, Social Media Marketing (SMM), and Pay-Per-Click (PPC) advertising. 

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES

• Serve as the primary point of contact for clients and manage their accounts, handling any updates, changes, or inquiries that may arise. Monitor account performance and identify opportunities for improvement or growth.
• Develop and maintain strong relationships with clients to ensure their ongoing satisfaction and to better understand their needs and goals. Communicate regularly with clients through phone calls, emails, and meetings, providing updates and addressing any concerns.
• Collaborate with internal teams, such as marketing, design, and content creation, to ensure client projects are executed efficiently and effectively. 
• Regularly analyze and report on client's digital marketing performance, including metrics such as website traffic, social media engagement, and conversion rates. Provide recommendations for optimization and improvement based on these insights.
• Work to retain clients by ensuring their satisfaction with the company's services and addressing any potential issues before they escalate. Identify opportunities for upselling additional services or products that could benefit clients' business goals.
• Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.
• Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives.

COMPETENCIES

• Digital Marketing and a strong understanding of SEO, SMM and Paid Ads/PPC is required. Google Analytics/AdWords Certification is a big plus. Knowledge of local search ranking factors and/or writing content on the internet is recommended.
• Ability to actively collaborate with clients to understand their marketing goals and objectives, and then developing effective digital marketing strategies to achieve those goals.
• Must be highly organized and detail oriented in a production intensive environment, with the ability to work well under pressure.
• Ability to address and resolve any client issues or complaints, coordinating with internal teams as needed to provide timely and effective solutions. Escalate critical issues to management when necessary.
• Building rapport, collaborating effectively, and fostering positive working relationships with clients and colleagues. This includes being approachable, empathetic, and understanding.
• Expressing ideas, instructions, and feedback effectively and clearly through spoken word. This includes being able to articulate complex concepts in a simple, understandable manner.
• Writing clear and concise emails, reports, proposals, and other forms of written communication. This includes using proper grammar, punctuation, and formatting.
• Delivering engaging and persuasive presentations, including creating and demonstrating digital marketing proposals or recommendations to clients.
• Engaging in constructive negotiations with clients or vendors to reach mutually beneficial agreements. This includes being able to articulate and defend the firm's position while taking into account the interests of all parties involved.

EXPERIENCE AND EDUCATION

• 2+ years minimum of Account Management experience, preferably in an SEO or Marketing Agency setting. 
• 2+ years of experience in a sales-based position within a metrics driven organization
• A College Degree in Marketing, Sales, Business or other related field is a big plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods attending or presenting on video calls with camera on.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

COMPANY BENEFITS & PERKS

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K 
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.