Account Manager, Global Health Benefits/International Health - Remote - Cigna Healthcare

Job Description:

An Account Manager in Global Health Benefits will be responsible for managing a book of business within our small-to-medium group segment for existing global accounts. This consists of managing renewals for the block of business, adding/selling additional business to existing accounts, and converting accounts to a higher level of products/services. As owner of this block of business, there is a responsibility to manage client relationships, while providing consultative and proactive solutions, supporting their global needs. Role is Incentive Compensation (IC) eligible.

Roles and Responsibilities

• Client and customer facing responsibility for day-to-day support of client needs.
• Provide consultative pro-active information/recommendations with clients on an on-going basis.
• Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium.
• Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers.
• Responsible for renewals on existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
• Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes.
• Utilize organization's sales information systems to document pertinent client information.

Qualifications

• Bachelor's degree preferred or equivalent work experience
• Minimum of 2-5 years Account Management and/or Sales experience required.
• Excellent organization, efficiency, negotiation and presentation skills.
• Ability to effectively manage productive meetings.
• Strong written and verbal communication skills, required.
• Client and customer focus with the ability to build rapport and be a team player within the Cigna organization
• Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations.
• Ability to exercise independent judgment within established company guidelines
• Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e. Excel), and Salesforce.
• Must be willing to travel in support of client and organizational meetings.
• Health and Life Insurance License or ability to obtain required.

Preferred Qualifications:

• Possess strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.
• International experience with multinational clientele.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.