Account Manager, Commercial Insurance

Job Description:

Are you looking for?

• Time back in your day
• Flexible schedule including work-from-home options
• Paid time off
• Fun working environment
• Tuition reimbursement
• Growth & development

One thing we’re always asking ourselves is: why do people think the insurance industry is “boring?” Spend one day in an Account Manager’s shoes and you’ll find that they are always up for a challenge and love building relationships with our clients while constantly growing and expanding their insurance know-how. We’re currently looking for an Account Manager, Commercial Insurance who will work with producers and carriers to provide exceptional service to our clients.

What’s the work like?

You will...

• Effectively and independently manage customer service accountabilities on a Commercial Insurance book of business greater than the minimum standards for the position. This book of business will focus on accounts with a total revenue greater than $3,000
• Assist producer in development of service plan for key accounts; and coordinate and monitor the service plan as needed
• Manage renewal process according to agency procedures; negotiate most advantageous renewal terms and conditions for the client; review quotes, prepare proposals & bind coverage
• Complete servicing of accounts, including but not limited to preparing proposals, issuing certificates and auto ID cards, processing endorsements, audits, binders and maintaining current status on all account tasks
• Promptly invoice all premium-bearing transactions
• Review policies upon receipt in accordance with agency procedures for timely customer service
• Promptly respond to customers’ questions and/or requests for assistance
• Review client contracts and make recommendations to producer, client and/or carriers if it is necessary to modify existing coverage in order to comply with contract provisions
• Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
• Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
• Prioritize workload to consistently meet objectives and request assistance from management when necessary
• Assist the producer in eliminating gaps in coverage to reduce E&O exposure
• Perform quality reviews as requested by management, and comply with requirements of quality programs
• Follow agency and department procedures as outlined by management
• Meet with and maintain effective working relationships with clients to support business retention
• Meet with and maintain effective working relationships with insurance company representatives
• Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
• Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities
• Maintain regular and consistent attendance
• Any other special projects and duties as assigned

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we also provide a lot in return.

• Competitive Pay: We strive to pay our employees a competitive market compensation
• Benefits: You’re covered: health, dental, vision, HSA with employer contributions, 401k, employer-paid short-term & long-term disability, life insurance
• Dress: Dress for your day – bring your whole self to work so you can be as comfortable at work as you are in your personal life.
• Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year.
• Wellness: Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24/7 by participating in workout classes (available to remote employees too!) or accessing our Omaha in-office gym.
• Education: Like to go back to school? Learn something new? We’ll provide tuition reimbursement to support you in your goals.
• Fun working environment: Who likes a boring working environment? No one. We have plenty of fun with frequent company outings, food days, and fun competitions to name a few!