Account Manager

Job Description:

Account Manager - iQ

About Us

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success, and our goal is to inspire, support and help them to develop – and enjoy – their careers.

Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

Scope of Role

We are currently seeking to appoint an Account Manager within our CSO team, this new role is ideal for those who want to develop a career in Sales and have an existing track record in building strong customer relationships.

Key Responsibilities

The Account Manager will be responsible for developing relationships with our growing customer base.  You will be their point of contact and their advocate within the Customer Success Office.  Your duties will include:

• Conducting regular business reviews & customer meetings
• Providing detailed proposals for new requirements
• Introducing new products and services
• Working with other CSO personnel to deliver an optimum service to your account.
• Holding annual service level reviews with assigned Customers
• Meeting performance targets including revenue, credit control, interactions etc.
• Ensuring internal record keeping and reporting systems are kept up to date.
• Working with team members to develop and undertake marketing campaigns.
• Maintaining positive relationships with existing Customers with a view to providing future case studies /reference visits

The right person for this role will have a deep interest in developing and maintaining positive relationships with senior personnel and business owners while identifying potential opportunities.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

• A systematic approach to work with a “can do” attitude
• Must demonstrate initiative, with the ability to work independently or as part of a team
• Excellent communication skills and a friendly empathetic manner
• Ability to work under pressure and manage customer experience
• Strong written and verbal communication skills

Preferred Qualifications and Experience

• Diploma or an Accounting Qualification or Sales / Marketing qualification
• A minimum of 2 years commercial Sales/ Customer experience
• Strong understanding of IQ
• Proven track record of achieving targets in a competitive environment.
• Strong & broad practical knowledge of Accounting Software
• Full Clean Drivers Licence

Benefits and Culture

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

As noted, Intacters drive our culture. Our iSocial group organises several Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.

In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:

• Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
• Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
• Pension Plan:Intact contributes a % of an Intacters salary, helping them plan.
• Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
• Holidays: Intact offers 25 days of paid leave, plus statutory bank holidays.