Absence Management Specialist
Apply NowLocation:
US
Company:
Reliance Matrix delivers employee benefits, absence management, and workforce productivity solutions through innovative technology and a commitment to customized service.
Summary:
The Absence Management Specialist will manage claim resolutions and coordinate with multiple departments to facilitate claim processes. Candidates should have a high school diploma or GED, and customer service experience, with additional qualifications preferred.
Requirements:
Credentials: High School Diploma or GED (Bachelor’s preferred)
Job Description:
The Claims Examiner will act as a liaison between client, employee and healthcare provider. In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients.
Description of responsibilities:
- Investigates claim issues providing resolution within departmental and regulatory guidelines.
- Interprets and administers contract provisions: eligibility and duration
- Accurately codes all system fields with correct financial, diagnosis and duration information.
- Coordinates with other departments to ensure appropriate claims transition or facilitate timely return to work.
- Adheres to compliance, departmental procedures, and Unfair Claims Practice regulations.
- Actively contributes to customer service, quality and performance objectives.
- Proactively engages in departmental training to remain current with all claim management practices.
- Responsible for managing Performance Guarantee clients and meet targeted metrics.
- Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations.
Qualifications:
- High School Diploma or GED (Bachelor’s preferred)
- Ability to develop proficiency regarding required RSL products, systems and processes related to the effective delivery of new business proposals
- Microsoft Office experience
- Attention to detail, analytical skills, and the ability to collaborate with others and work independently
- Strong organizational skills, including the ability to prioritize work and multi-task
- Customer service experience and orientation
- Written and verbal communication skills.
The expected hiring range for this position is $24.00 hourly. This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
