ABA Scheduler (Client Services Coordinator)

Job Description:

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

We are currently seeking an ABA Scheduler (Client Service Coordinator) to join our dynamic and growing team!

• Full-Time, Non-Exempt Position
• Remote role- Must be in CA, HI, OR, WA, or CO
• Growth & Development Opportunities

Who we are: The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism, in the state of California, Oregon, Washington and Hawaii.

CSD’s people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands and are receiving the best possible care.

What is a Client Service Coordinator?

Client Service Coordinators (CSC) are responsible for scheduling the direct treatment services of clients and Behavior Specialists. They serve as the primary liaison between clients and staff and are highly visible individuals within the organization. They are responsible for the complete management of the region assigned in terms of staffing the authorized hours for clients they’re assigned.

What your role is:

• Schedule clients with Behavior Specialists within ten business days
• Schedule clients for all authorized hours
• Schedule clients with a minimum of five hours within the first two weeks of treatment
• Assigns substitute sessions for same day cancelations and vacations
• Schedule Behavior Specialists with clients, utilizing at least 85% of their availability
• Communicate staffing needs to the recruiting team
• Modifies client and staff schedules in Central Reach
• Updates calendars with new authorizations
• Conducts availability audits for staff and clients every other month
• Communicates with HR, Billing, Onboarding, Training, and Recruiting Departments
• Remains in constant communication with the Regional Director to ensure all staffing needs are met

What’s required from you?

• Excellent organization skills
• Compassionate, supportive, and fun personality
• Undergraduate degree is preferred
• Experience in scheduling is preferred
• Prior knowledge of Central Reach is highly preferred
• Knowledge of autism services is preferred
• Knowledge of Excel is highly preferred

Benefits & Perks

You will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:

• Competitive, market pay based on experience, location, and skills
• Bonus eligibility
• Paid time off (PTO)
• 401k
• CSD issued devices
• Free college or tuition reimbursement through our Dreams Come True program

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Our TRUE Values

Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.

Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

#LI-REMOTE