988 Text and Chat counselor (Part-Time)
Apply NowLocation:
Baltimore, MD, US
Company:
Baltimore Crisis Response, INC specializes in providing crisis intervention and support services to individuals in emotional distress.
Summary:
The 988 Text and Chat Crisis Counselor provides support to individuals in crises through digital platforms. Candidates need a high school diploma and skills in crisis intervention along with strong communication abilities.
Requirements:
Credentials: High school diploma or equivalent, Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred
Experience: Strong typing, written communication, and crisis de-escalation skills., Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
Job Description:
Shifts:
Every other Saturday and Sunday from 10PM-6AM
Location: Remote (Maryland Residents Only)
Job Description:
The 988 Text and Chat Crisis Counselor provides immediate, confidential, and trauma-informed support to individuals experiencing emotional distress, suicidal ideation, or mental health crises through the 988 Suicide & Crisis Lifeline digital platforms. Counselors assess risk, de-escalate crises, provide emotional support, and connect users with local services when appropriate.
Essential Duties:
- Respond promptly to incoming text and chat messages through the 988 Lifeline platform
- Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
- Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
- Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
- Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
- Document all interactions accurately and promptly in electronic records per agency and legal requirements.
- Participate in regular supervision, debriefings, and training sessions.
- Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.
Qualifications
Education:
- High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).
Experience:
- Strong typing, written communication, and crisis de-escalation skills.
- Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
- Bilingual or multilingual skills preferred.
Work Environment & Equipment:
- May require some onsite training
- Remote position with required internet connectivity and private, quiet workspace
- Equipment provided (laptop, headset)
- Must adhere to all HIPAA and confidentiality requirements
Compensation & Benefits:
- Competitive salary based on experience and credentials
- Medical, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- $22-$24 hourly
