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988 Chat/Text Crisis Specialist (IL)

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Full-time Remote 40d ago

Location:

Alton, IL, US

Company:

Centerstone is a leading nonprofit behavioral health system focused on mental health and substance use disorder treatments.

Summary:

The applicant will handle incoming chat/text messages for crisis intervention and support individuals in emotional distress. A Bachelor's degree in a related field and six months to a year of crisis experience are required.

Requirements:

Hard Skills: Crisis intervention, Suicide assessments, Service linkage and referrals

Credentials: Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required, Certified Peer Recovery Specialist

Experience: Six months to one year of related crisis experience is preferred.

Job Description:

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provides telephonic or chat clinical screenings and risk assessments.
  • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
  • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
  • Meets the ethical and clinical standards in compliance with all accreditation.
  • Actively participates in ongoing supervision, training and team meetings.
  • Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

  • Effectively communicate via written, verbal, in person and virtual methods.
  • Demonstrates high-level customer service skills and professional etiquette.
  • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
  • Knowledge of suicide assessments.
  • Skill in providing crisis intervention.

Shifts:

#1: 4am-12:30pm Sunday – Thursday with Friday/Saturday Off

#2: 4:30am-1:00pm Wednesday-Sunday with Monday/Tuesday off

#3: 6:00am-2:30pm Sunday-Thursday with Friday/Saturday off

#4: 9am-5:30pm Friday-Tuesday with Wednesday/Thursday off

$5: 12pm-8:30pm Sunday-Thursday with Friday/Saturday off

#6: 3:00pm-11:00pm Wednesday-Sunday with Monday/Tuesday off

#7: 6:30pm-3:00am Friday-Tuesday with Wednesday/Thursday Off

#8: 9:00pm-5:30am Sunday-Thursday with Friday/Saturday off

#9: 10:00pm-6:30am Tuesday-Saturday with Sunday/Monday off

QUALIFICATIONS

Education Level

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.

Years of Experience

Six months to one year of related crisis experience is preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.