3rd Shift Guest Service Representative/Night Audit - Comfort Inn & Suites Vadnais Heights
Apply NowLocation:
Vadnais Heights, MN, US
Company:
Golder Hospitality Properties operates hotels that focus on providing exceptional guest experiences with a variety of services and amenities.
Summary:
In this role, you will provide exceptional service as a Guest Service Representative during 3rd shift, ensuring a positive guest experience. Candidates should have great attention to detail and some familiarity with hotel operations is preferred.
Job Description:
The Comfort Inn Vadnais Heights is hiring a part-time 3rd Shift Guest Service Representative/Night Audit - 2 nights a week. Must have the flexibility to training during the the second shift. Full-time hours will be available at the end of the summer if you are wanting full-time work.
As the friendly face of the property, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Hours:
3rd Shift/Night Audit – 11pm – 7am, including weekends.
2nd Shift Guest Service Representative: 3pm - 11pm, including weekends. Training and the flexibility to work if needed
Must be able to work weekends and holidays.
What we offer YOU?
- Competitive Wages
- Personal Days Off
- Bonus Plan
- Referral programs
- Holiday pay
- Travel discounts nationwide at Choice family of hotels
- Areas for advancement
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The primary responsibility of our Overnight (11pm-7am) to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure
The essential functions of the Guest Service Representative/Night Auditor position include:
- Welcome guest to the hotel and perform the check-in process
- Thank guests and perform the check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Perform routine daily tasks
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity - Night Audit only
- Excellent knowledge of local attractions and entertainment venues
- Ability to work while standing for extended periods of time
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Education/Experience
- Comparable hotel size and scope of experience preferred
