2025 Part-Time Premium Services Representative

Company Description

The New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

Position Summary

Premium Services Representatives are the face of The New York Red Bulls and Red Bull Arena. They provide game day customer service to all guests including our premium members and partners. As a Premium Services Representative, you should always be able to provide accurate information about the arena, have a natural sense of empathy, and express an inner desire to help others have a more positive experience. You will assist fans in all ways possible. Together we will champion the goal of providing the best game day experience in the New York Tri-State area!

Job Description

• Engage with fans and provide accurate information about the New York Red Bulls and Red Bull Arena
• Provide a high level of customer service
• Problem-solve by effectively communicating with guests and manager
• Have high energy when engaging fans and directing them to their proper hospitality areas
• Present a neat and tidy appearance while following our uniform standards
• Welcome and acknowledge all guests, scan tickets, apply designated wristbands/credentials all in a timely, efficient and professional manner

Qualifications

• Must be at least 18 years of age or older
• Flexible; you will work unusual hours including nights, weekends, and some holidays
• A commitment to work at least 70% of our 2025 Season Home Schedule (www.newyorkredbulls.com/schedule)
• Will endure seasonal temperatures as working conditions sometimes require outdoor work

Additional Information

Due to the cyclical nature of the entertainment industry, you may be required to work varying schedules to reflect the business needs of the company.

The hourly rate for this position is $25/ hour. The hourly rate is subject to change and may be modified.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.