These roles involve fielding calls from customers, fielding inquiries about sales, responding to complaints, and helping them with any issues they're experiencing. In many cases, you'll have a script to follow for each conversation, although you may need to exercise your critical thinking skills when your customers surprise you.
Traditionally, these jobs required working from an actual call center, but many of them are now remote-friendly and can be done from home (although you may need certain equipment, such as a high-quality headset and microphone). Most of the time, they don't require any formal qualifications beyond a high school diploma or equivalent. Your soft skills are more important than your education; you'll need solid communication skills and the patience to deal with potentially frustrated callers for hours at a time.
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