YMCA Bethesda-Chevy Chase Membership Service Representative
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YMCA of Metropolitan Washington
Bethesda, MD, US
Summary
The Membership Service Representative acts as the first point of contact for members and guests, managing front desk operations and program registrations. They are also responsible for conducting facility tours and promoting YMCA programs and services.
Job Description
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position: Membership Service Representative Pay Rate: $16.50/hr
The YMCA Bethesda-Chevy Chase is seeking friendly, dependable, and customer-focused Part-Time Membership Service Representatives to join our team. As the first point of contact for members and guests, you'll help create a welcoming experience while supporting membership sales, program registration, and daily front desk operations.
Responsibilities
- Welcome members, guests, and visitors with exceptional customer service.
- Answer phones and respond to member questions.
- Process memberships, renewals, cancellations, and program registrations.
- Conduct tours for prospective members.
- Manage facility access and guest passes.
- Maintain accurate membership records and perform data entry.
- Keep the front desk clean, organized, and professional.
- Promote YMCA programs, services, and events.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED preferred.
- Previous customer service, retail, or front desk experience is preferred.
- Strong communication and interpersonal skills.
- Basic computer skills and the ability to learn new software.
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- Positive attitude, reliability, and a commitment to providing outstanding customer service.
Benefits
- Free YMCA membership
- 403(b) retirement savings plan
- Professional development opportunities
- Supportive team environment
- Opportunity to make a positive impact in the community
If you enjoy helping people and providing excellent customer service, we'd love to have you join the YMCA Bethesda-Chevy Chase team as a Part-Time Membership Service Representative.
The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
OUR IMPACT
The YMCA is one of the largest social service agencies serving Washington D.C., suburban Maryland and northern Virginia. Every year, we provide opportunities in wellness, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers.
Our utmost goal is to make the Y and all we offer accessible and available to the entire community. With the help of our generous donors, community partners and members, we were able to provide $2,662,507 in scholarships and subsidies to more than 12,400 children, adults and families in 2014.
Over 3,140 volunteers gave 161,572 hours of their time and talent in 2014 to help the YMCA fulfill its mission. From dedicated board members to talented program volunteers, these caring friends and neighbors help the YMCA serve more individuals and impact more communities every year.
With a mission to build a healthy spirit, mind and body for all, our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
Founded
1852
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Nonprofit
Headquarters
Washington, District of Columbia
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
OUR IMPACT
The YMCA is one of the largest social service agencies serving Washington D.C., suburban Maryland and northern Virginia. Every year, we provide opportunities in wellness, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers.
Our utmost goal is to make the Y and all we offer accessible and available to the entire community. With the help of our generous donors, community partners and members, we were able to provide $2,662,507 in scholarships and subsidies to more than 12,400 children, adults and families in 2014.
Over 3,140 volunteers gave 161,572 hours of their time and talent in 2014 to help the YMCA fulfill its mission. From dedicated board members to talented program volunteers, these caring friends and neighbors help the YMCA serve more individuals and impact more communities every year.
With a mission to build a healthy spirit, mind and body for all, our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
Founded
1852
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Nonprofit
Headquarters
Washington, District of Columbia
