Year Round Intern - Customer Care & Support

Reference Number:  5165 
Department: Customer Care & Support 
Closing Date:  Apply early as this position may close at any time. 

If you wish to solicit an employee referral for this position, please ensure the employee submits the referral prior to submitting your application.

Description

Union Pacific is one of America's premier transportation and logistics companies, linking 23 states in the western two-thirds of the country and serving many of the fastest-growing U.S. cities. We're looking for high-energy, analytical problem solvers who value teamwork and want to make a difference in the transportation industry. At Union Pacific, we move fast, think smart, and innovate to solve real-world challenges and we invite you to be part of that momentum through a meaningful internship experience. 

The Customer Care and Support (CC&S) intern will provide front line support for all CC&S technology projects. This includes providing helpful information, answering questions, and responding to complaints. In addition to front line support responsibilities, the interns will perform basic Salesforce administration functions, assist in quality assurance testing, and create knowledge management documents. The role requires a high degree of interaction with multiple levels within the organization. Candidates need to possess strong interpersonal and communications skills.

As an intern, you will build knowledge and experience in our core business groups and their vision, business objectives, processes, systems, and services. You will have extensive contact with peers and interaction with senior leaders. There will also be an opportunity to put leadership, technical skills, and business knowledge to immediate use through high value project assignments.

The position will be administered as a year-round internship at Union Pacific's headquarters in Omaha, Nebraska. The work schedule is flexible and can be designed to accommodate the course commitments of the successful candidate. A flexible work schedule includes an average of 15–20 hours per week during the academic year, with up to 40 hours per week available during the summer months.

The estimated wage for this position is between $21.00-$25.00 per hour. Final rate of pay will be based on several factors including year of study, qualifications, experience, and internal equity.

Accountabilities

• Learn and perform core business processes and systems used in Customer Care & Support operations
• Perform basic Salesforce administrative functions and quality assurance testing
• Support process improvement by creating and updating documentation
• Provide operational support to department business group members
• Develop and execute project action plans and perform team assignments
• Build and strengthen a network of professional contacts within departments and across the company
• Perform other duties as assigned

Qualifications - Required

• College credits equivalent to one year toward an undergraduate degree
• Proficient verbal and written communication skills
• Basic organization, prioritization and time/project management skills

Qualifications - Preferred

• Strong analytical and problem-solving skills with a willingness to ask questions and learn
• Ability to think critically, evaluate various options and make decisions
• Strong written and verbal communication skills

Physical and Mental Job Requirements

• This position requires extended periods of sitting and extended hours in front of computer screens
• Maintain concentration, focuses on tasks and can make timely decisions

Work Conditions

• 18 years of age or older
• Authorized to work in the United States without company sponsorship 
• Standard office work environment

What we offer:

• A strengths-based, engagement-focused, and performance-oriented culture
• A flexible, casual and hybrid work environment that allows you to work on-site and from home (as the job allows)
• Ongoing learning and development
• On-site cafeteria (with employee discount), fitness center (free to employees), federal credit union, all in Union Pacific Center headquarters building in Omaha, Nebraska
• Employee Assistance Programs
• Competitive compensation
• Engaging activities with other interns and educational visits to Union Pacific facilities