WYOMING only - Work at Home Call Center Representative
Boost your chances before you apply.
InfoCision Management Corporation
WY
Summary
Perform outbound and inbound calls to raise funds and sell memberships or services for various non-profit organizations. Engage in conversational sales to support organizations like St. Jude and Feeding America.
Job Description
InfoCision is a family-owned company that has been leading the way in contact center operations on behalf of global brands and mission-driven nonprofits for 40 years. We're looking for our next class of fully remote team members to help support our clients. Experience is welcomed, but not required. If you are customer-oriented, ready to learn and excited to grow your career, we want to meet you!
Qualifications
Remote Contact Center Representative
InfoCision benefits include health and dental insurance, 401K and opportunities for bonus and career advancement. You'll choose your schedule (day, evening or late night) to Work Happy, Live Happy. You'll be supported with full, paid training and a team who is here to help you succeed. Many of our trainers, supervisors and leaders began their careers as contact center agents and we love to promote from within!
What you'll need:
- A great attitude and willingness to learn
- Customer-focus and attention to detail
- Ability to multitask while speaking with customers and comfort navigating multiple computer applications during your day
- A quiet home working environment with hardwired, high-speed internet and a Windows 10 or newer PC (8GB RAM+).
- The right tech: 2 monitors, webcam, USB wired headset, wired mouse
What you'll learn in training:
- How to handle inbound and outbound phone calls, focusing on providing a great customer/donor experience.
- Follow client-specific call flows and procedures and accurately document interactions
- How you'll receive coaching to grow your career
In addition to benefits list above, we are also happy to offer:
- Weekly Pay
- Employee Recognition & Rewards programs
- Access to a portion of earned wages multiple times per week
- A starting rate of $9 per hour
Take the first step toward your new career and apply to join our team today!
InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years. With locations in the US, Puerto Rico, Mexico, and Philippines, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI.
Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.
As your brand’s ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.
Founded
1982
Company size
1,001-5,000 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Akron, Ohio
InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years. With locations in the US, Puerto Rico, Mexico, and Philippines, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI.
Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.
As your brand’s ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.
Founded
1982
Company size
1,001-5,000 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Akron, Ohio
