Working Warhawk - ITS Help Desk Assistant
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Auburn University Montgomery
Montgomery, AL, US
Summary
Provide technical support via telephone, Zoom, email, and on-site for password resets, network connectivity, and Canvas issues. Assist with basic computer setup and other technical tasks as required.
Job Description
Overview
You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the AUM Career Development Center before applying. Visit Handshake for available appointment dates/times.
This posting requires a resume to complete the application. The Career Development Center provides resume review service to students, please visit www.aum.edu/career/students to submit a resume document for review. For full consideration, please upload your current or upcoming class schedule.
Responsibilities
| Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed. |
Qualifications
Experience with computer hardware and software (desired).
Minimum Knowledge, Skills, and Abilities
| • Friendly, enthusiastic, and reliable with a willingness to learn. • Ability to commit to the work schedule established each semester and to arrive on time for work consistently. • Helpful with a customer service oriented and solution-oriented attitude. • Ability to communicate effectively and congenially in spoken and written English. • Ability to work independently with minimal supervision. |
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
The Experiential Education and Engagement Center (EEEC) is an on-campus resource that works to find new experiential learning opportunities for students, focusing mainly on service-learning, undergraduate research, and internships.
Working in collaboration with AUM campus partners, the EEEC’s goal is to help students become more engaged and connected to campus and community. This helps students:
-Create networks among professionals in the workplace, employers, faculty members, and other students.
-Develop career skills and competencies with hands-on learning projects that add value to the student’s degree program and enhances the student’s resume and/or portfolio.
-Enjoy a more complete and engaging university experience that leads to more career focus and readiness for the job market.
-In addition to supporting faculty and staff in integrating experiential learning into their courses, the EEEC has a peer mentor program whereby students who excel in an academic area can mentor a student who may have difficulty in that subject. Peer mentors are paid positions.
AUM announced the creation of the Experiential Education and Engagement Center (EEEC) in 2019 through a $2.16 million, Title III “Strengthening Institutions” grant awarded from the U.S. Department of Education. Over the next five years, the grant will support the center’s staffing and AUM’s efforts to improve student retention and persistence to graduation–objectives that will be realized through increased student engagement and faculty development, in collaboration with the Faculty Development Institute (FDI).
Founded
2019
Company size
2-10 employees
Industry
Higher Education
Org type
Educational
Headquarters
Montgomery, Alabama
The Experiential Education and Engagement Center (EEEC) is an on-campus resource that works to find new experiential learning opportunities for students, focusing mainly on service-learning, undergraduate research, and internships.
Working in collaboration with AUM campus partners, the EEEC’s goal is to help students become more engaged and connected to campus and community. This helps students:
-Create networks among professionals in the workplace, employers, faculty members, and other students.
-Develop career skills and competencies with hands-on learning projects that add value to the student’s degree program and enhances the student’s resume and/or portfolio.
-Enjoy a more complete and engaging university experience that leads to more career focus and readiness for the job market.
-In addition to supporting faculty and staff in integrating experiential learning into their courses, the EEEC has a peer mentor program whereby students who excel in an academic area can mentor a student who may have difficulty in that subject. Peer mentors are paid positions.
AUM announced the creation of the Experiential Education and Engagement Center (EEEC) in 2019 through a $2.16 million, Title III “Strengthening Institutions” grant awarded from the U.S. Department of Education. Over the next five years, the grant will support the center’s staffing and AUM’s efforts to improve student retention and persistence to graduation–objectives that will be realized through increased student engagement and faculty development, in collaboration with the Faculty Development Institute (FDI).
Founded
2019
Company size
2-10 employees
Industry
Higher Education
Org type
Educational
Headquarters
Montgomery, Alabama
