Workers Compensation Administrative Associate

Job Details: Job Location: Marble Falls Branch - Marble Falls , TX, Position Type: Full Time, Salary Range: $46000.00 - $60000.00Hourly, Job Shift: Day, Job Summary

The Workers’ Compensation Administrative Associate will be responsible for providing general administrative support to adjusters and other staff as needed, supporting the overall goals of the organization and ensuring excellent customer service.

Job Functions 

Effectively assist adjusters with the notation of medical documentation and indexing
Provide accurate data entry with Workers Compensation claims and imaging systems
Provide backup for incoming mail processing and scanning
Serve as back-up for the Receptionist (break, lunch, etc.) as needed
Assist with the accurate and timely processing of medical bills and mail-outs
Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities 

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department
Qualifications: Job Requirements 

3 – 5 years of previous Workers’ Compensation or administrative support, with a focus on data entry, experience preferred
High school diploma, or the equivalent, preferred
Bilingual skills a plus

Knowledge, Skills, and Abilities

Growth opportunity to become a licensed adjuster
Excellent organizational skills, demonstrating attention to detail, accuracy, and the ability to meet deadlines
Strong team player with the ability to perform duties as directed and work independently
Knowledge of medical terms, as related to Workers’ Compensation claims
Knowledge of Workers’ Compensation statutes and timelines
Proficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)
Efficient typing and data entry skills
Professional phone etiquette with the ability to handle difficult callers/clients, while providing excellent customer service
Ability to work within a fast-paced, changing priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Work Conditions 

Ability to perform approximately 90% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
Ability to lift up to 20 pounds, occasionally
Requires operation of a computer workstation, including keyboard and video display 
All requirements may be modified to reasonably accommodate physical or mental impairment