Wine Captain

                                                                                                                                                              Wine Service Captain

Department: Food and Beverage

Reporting directly to: Restaurant Manager

Job Responsibilities:

• Present the wine offerings on our wine list and sell wines to our guests. Interact with guests in a friendly and professional manner, taking orders, making recommendations, and providing exceptional customer service.
• Lead the team of servers, providing guidance, training, and performance feedback on wine knowledge.
• Ensure that the wines are correctly stored and fully stocked in the service areas for each service and to let the Restaurant Manager know if anything is out of stock.
• Discuss wine updates and wine changes with the team for every pre-shift.
• Monitor and maintain cleanliness and organization of the wine service, including equipment, glassware, and storage spaces.
• Stay up-to-date with industry trends, new vintages, and wine makers, incorporating them into the wine training program.
• Ensure compliance with all local, state, and federal regulations regarding the sale and service of alcoholic beverages.
• Address and resolve guest concerns and complaints promptly and in a satisfactory manner.
• Train staff on responsible alcohol service, maintaining a safe and enjoyable environment for both customers and employees.
• Collaborate with managers on staff scheduling, shift assignments, and handling staffing issues as they arise.
• Adhere to the Hotel Standard Operating Procedures (as updated)  
• Other tasks, as may be assigned.

Job Requirements:

• 4+ years’ experience in a fine dining related position. 
• First level sommelier certification or equivalent experience.
• Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays.  
• Valid and active ServSafe Food Handler Certificate. 
• Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to: Arrival/Departure Service, Guest Services One and Two, Guest Service Request, Public Areas, Hotel Dining, Bar/Lounge Service, In-Room Dining, Pool/Beach Service (as updated).  
• Adhere to the Employee Handbook (as updated)  
• Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated) 
• Able to work unsupervised with focus and attention to detail. Assist colleagues as needed.  
• Oral and written proficiency in English, strong communication and people skills.  
• Able to lift, carry, push, and/or pull 40-50 pounds.  Ability to kneel, reach overhead, climb, crouch, and bend downwards.  
• Must be able to seize, grasp, turn and hold objects with hands. 
• Able to stand on feet for long periods of time and move in a prompt manner between various locations.

Note: This document, and policies contained herein, is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions at any time.