Wheelchair Attendant

Position: Wheelchair Attendant

Reports To: Passenger Services Supervisor

Overview

The Wheelchair Attendant plays a vital role in ensuring safe, efficient, and dignified assistance for passengers with mobility challenges. This position supports passengers at all stages of their airport journey—from curbside arrival to aircraft boarding and deplaning.
 
 Wheelchair Attendants represent Choice Aviation Services by delivering excellent customer service while maintaining compliance with ADA, TSA, DOT, and airport safety standards.

Responsibilities

• Assist passengers requiring mobility support at all stages between curbside and aircraft, including check-in, security checkpoints, gate areas, and boarding/deplaning.
• Provide clear communication and reassurance to passengers throughout the journey.
• Coordinate with dispatchers, gate agents, flight attendants, TSA officers, and other airport personnel to ensure smooth transitions.
• Safely operate and handle wheelchairs, including locking brakes, securing footrests, and maintaining controlled movement on inclines and ramps.
• Retrieve wheelchairs from concourse areas and return them to designated staging areas for future use.
• Maintain cleanliness and safety of wheelchairs by inspecting and sanitizing equipment after use.
• Follow all company, airport, TSA, and DOT policies and safety procedures.
• Perform other related duties as assigned within the appropriate skills and experience capabilities expected for this position.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service, hospitality, or airport operations a plus.
• Proficiency in English required for effective communication with passengers, TSA, and airline staff.
• Strong interpersonal and communication skills with a focus on patience, empathy, and professionalism.
• Physical ability to stand and walk for long periods, push wheelchairs, and occasionally lift baggage.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Ability to adhere to safety protocols and handle emergency situations calmly and effectively.

Job Competencies

• Customer Focus: Demonstrates patience, empathy, and understanding when assisting passengers with special needs.
• Team Collaboration: Works cooperatively with airline personnel, TSA agents, and co-workers to provide seamless passenger service.
• Adaptability: Maintains composure and professionalism in a fast-paced, high-pressure environment.
• Safety Awareness: Prioritizes passenger safety and follows all ADA, TSA, and DOT guidelines diligently.
• Dependability: Shows consistent reliability, punctuality, and attention to detail in all assigned duties.
• Professional Communication: Uses clear, respectful language and maintains a positive tone with passengers and team members.

Professional Standards

• Maintain professional appearance and adhere to uniform standards.
• Demonstrate punctuality and reliability to support operational efficiency.
• Treat all passengers with dignity and respect, ensuring confidentiality of personal and medical information.
• Contribute to a positive and collaborative workplace culture.