Wellness Floor Operations

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.

Behavioral Assessment Link

POSITION SUMMARY:

The Wellness Floor Operations team member plays a key role in providing a positive and supportive environment to members, guests, and fellow staff. In this visible position the team member comes into contact with members on a day-in, day-out basis. The incumbent must be flexible and have the ability to establish positive relationships with both members and staff. Must ensure that members have a safe, effective, and satisfying workout. Staff are successful when they increase member engagement and encourage members to participate in our programs.

OUR CULTURE: 

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.

ESSENTIAL FUNCTIONS:

• Through eye contact, body language, voice, and general presence, the team member must always communicate accessibility to members, by circulating through the rooms, making eye contact, and introducing themselves to members and learning members’ name. 
• Conducts Facility Orientations, consistent with the Healthy Living Department goals and values. Promotes member interaction while providing a supportive and encouraging atmosphere, by assisting members with their health and fitness goals. Demonstrates for members the proper technique of how to use the wellness center equipment.
• Consistently tours all exercise rooms, ensuring all guidelines and protocols are followed and all member needs are addressed and met.
• Promotes healthy living while remaining responsive to members’ needs and concerns, by providing an environment conducive to member satisfaction and retention.
• Refers members with any special medical limitations or concerns to the Director of Personal Training and Wellness Floor Operations.
• Supervises member's behavior and exhibits patience and tact while ensuring adherence to member code of conduct and safety and etiquette rules.
• Maintains neat and orderly fitness facilities, for example by keeping plates racked, equipment wiped clean, etc. This includes completion of walkthrough end of the shift.
• Arrives well-groomed and presentable, wearing appropriate YMCA staff shirt and YMCA name tag provided by the organization.
• Is responsible for securing appropriate coverage when unable to fullfill their scheduled shift, and effectively communicates the substitution to both the substitute and the Director. 
• Practices risk management by anticipating potential safety hazards and taking appropriate action to reduce or eliminate the risk while reacting quickly and effectively to any emergency. Is familiar with the association Emergency Action Plan.
• Records incidents according to the YMCA policies and procedures.
• Promotes any special fitness programs/incentives etc. that the department is running and has full knowledge of the programs, including the ability to answer any related questions. 
• Promotes a fitness environment that is friendly, welcoming, and conducive to member retention.
• Conducts personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
• Anticipates and quickly reacts to member conflicts and takes appropriate corrective action, elevates to leadership as needed. Examples include: directing members waiting for equipment, enforcing weight room policy, facilitating communication among members.
• Participates in appropriate staff meetings and training activities and maintains CPR/ First Aid Certification.
• Follows ADP time keeping procedures and is accurate in recording work hours and reporting biweekly hours based on deadline implemented by the Director.
• Provides exceptional service to all members and is able and knowledgeable to conduct tours for new or prospective members.
• Assists with the emergency evacuation of the building and other special situation tasks, as needed. 
• Adheres to policies related to boundaries with members, volunteers, staff, and participants.
• Attends required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants. 
• Reports suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures. 
• Ensures unused rooms and closets remain locked; routinely monitors high-risk locations (locker rooms and restrooms, etc.). 
• The effectiveness of this position should be observable and measured by membership satisfaction surveys and evaluations, both formal and casual.

LEADERSHIP COMPETENCIES: 

• Emotional Maturity
• Communication
• Critical Thinking and Decision Making

QUALIFICATIONS: 

• Must have a working knowledge of the proper use of all YMCA of Montclair fitness equipment and ability to instruct members on fitness program development, implementation, progression, proper form and technique, exercise science knowledge, and high standards of safety, based on YMCA training principles. 
• Must be at least age 18. 
• Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.
• Must complete Y-USA required online training within three business days form the date of hire. Complete any other YUSA trainings as needed. 
• Must have a positive, upbeat attitude and strong member service skills, with the ability to relate effectively with a diverse population.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

 This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors. Must be able to lift up to 50lbs.

COMPANY BENEFITS:

• YMCA Membership: Enjoy access to our YMCA facilities at no cost.
• 25% Discount on various YMCA Programs
• Employee Referral Bonus: Earn rewards for referring to qualified candidates.
• Employee Discounts: Access exclusive discounts on various products and services.
• Paid Time Off (PTO): Eligibility after 90 days of employment.

HOURLY PAY RATE: Up to $16.13

WORK SCHEDULE: 15–20 hours per week