Welcome Desk Associate - Evenings (Part Time)

Job DetailsJob Location: New Orleans, LA 70115Position Type: Part TimeSalary Range: $14.85 - $15.81 HourlyJob Shift: AnyEssential Duties and Responsibilities

Deliver a high-quality first impression and create a positive welcoming environment for all those who come to the JCC members, program participants, guests and staff at the JCC, in person and over the phone.
Check in members, program participants and guests using JCC procedures.  This includes: monitoring member check-in position through the card scanner at the desk; preventing entry to individuals without an up-to-date membership, without approval to enter the facility as a guest, and or another legitimate reason to be in the building.  All guests of the center not using the facility for programming purposes must sign in, wear a guest name tag, and be escorted by a JCC staff member.
Be readily available in the evenings and weekends to conduct walk-in tours for prospective members when the Membership Director is unavailable.
Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staff.
Answer phones politely and professionally, redirecting all calls to the appropriate staff
Use of our database to: process membership transactions, enter new members and make changes and updates to members' accounts with a high degree of accuracy.
Follow established procedures in the event of an emergency.
Make sure the welcome desk is kept neat and tidy with all flyers and materials replenished as needed.
Report maintenance and facilities requests to appropriate staff.
Additional clerical duties as needed.

Expectations

Act and dress professionally. Staff members are required to wear a JCC shirt or jacket as their outer layer of clothing.  Report to work ten minutes prior to your scheduled shift (15 minutes early if it is the first shift of the day), use the hand scanner to clock in or the payroll app, and always wear your nametag. 
Staff are responsible for finding replacements for any time needed off.   If a staff member gets sick, they must contact their supervisor immediately and speak with them (do not leave a voicemail.)  Always notify your supervisor of any schedule changes in advance of your shift.
Cell phones may be used during your break time only. You may step away for emergencies but phones and electronics are no longer allowed out behind the desk.
Books, homework, or personal materials are not to be out at the desk. These items may be used during your breaks.
Breaks for a 5 hour shift are 15 minutes, 8 hour shift are 30 minutes off the clock,  and for longer than 8 hours breaks are 1 hr off the clock. Breaks may be taken in the snack bar area downstairs or under the stairs in the front area of the JCC. 
Mandatory staff meetings will be held monthly and you will be paid your hourly rate. Individuals with a conflict must have their absences approved by their supervisor and must schedule an appointment review key points meeting.

ScheduleTuesdays - Thursdays, 3:00 PM to 9:00 PM
Sundays, 1:00 to 7:00 PM
 
QualificationsEducation and/or Work Experience Requirements:

1+ years of customer service
Excellent interpersonal skills and commitment to providing quality customer service
Computer literate with proficiency in Microsoft Word, Excel and Outlook, ability to learn a membership database and good typing skills
Competence in basic-level mathematics
Ability to work independently, set priorities and handle multiple tasks
Detail oriented
Reliable
Friendly
Good oral and written communication skills
High school or community college degree
Lead by example; follow all NOJCC policies and procedures as defined in the NOJCC Handbook and as directed by Agency leadership. 
Basic awareness of Judaism and Jewish cultural norms and traditions.