Welcome Center Concierge - Soul Center YMCA (Beverly, MA)
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YMCA OF THE NORTH SHORE INC
Beverly, MA, US
Summary
The Welcome Center Concierge serves as the first point of contact for members, providing excellent customer service and promoting YMCA programs. They are responsible for giving tours, assisting with membership inquiries, and ensuring a welcoming environment for all guests.
Job Description
Job Details: Level: Entry, Job Location: Soul Center YMCA - Beverly, MA, Position Type: Part Time, Salary Range: $16.00 - $18.00Hourly, 🌟 NOW HIRING: Member Services Team Member
Soul Center YMCA – Beverly, MA
(Beverly Athletic Club – Operated by the YMCA of the North Shore)
Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool!
We are seeking a motivated Member Services Team Member to join our Welcome Center team. In this role, you’ll be the first point of contact for members and guests—creating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer.
💙 What You’ll Do
Provide excellent customer service to members, guests, and program participants both in person and over the phone
Welcome members with a friendly, engaging approach that supports member satisfaction and retention
Give tours to prospective members and promote YMCA memberships and programs
Build meaningful relationships and help members connect to programs that support their goals
Assist with membership updates, questions, and general inquiries
Address concerns professionally and escalate issues when needed
Follow YMCA policies and procedures related to member services
Monitor locker rooms as needed and respond to emergencies appropriately
🌟 What We’re Looking For
Strong communication and interpersonal skills
A passion for customer service and community engagement
Ability to multitask and stay organized in a fast-paced environment
A positive, team-oriented attitude
Commitment to creating a welcoming and inclusive member experience
🌈 Why Work at the YMCA?
At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to strengthening community.
FREE YMCA membership & program discounts
Paid training and professional development
Opportunities for growth across seven YMCA locations
Retirement plan with company contribution
✨ Ready to be the friendly face that welcomes our community every day?
Apply today and be part of something meaningful at the Soul Center YMCA!
Qualifications:
Must be 18+ for opening and closing shifts and 16+ for all other shifts
Availability to work Tuesdays and Thursdays from 2:45pm to 6pm
Excellent interpersonal and problem-solving skills
Ability to build connections with individuals from diverse backgrounds
Previous customer service, sales, or related experience preferred
Basic computer skills and comfort with learning new systems
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Our YMCA is an inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.
The YMCA of the North Shore is comprised of six local YMCAs that have joined together or been developed over the last decade and a half to create one YMCA association. YMCAs in our association date back to the 1850s, beginning with the Salem YMCA. In 1994, when the Beverly Regional YMCA merged with the Cape Ann YMCA, our association started developing and strengthening a sense of community across the North Shore. The Salem and Marblehead/Swampscott YMCAs joined our association in 1999, officially creating the YMCA of the North Shore.
With the combined resources of four YMCAs, our newly formed association invested in a property in Ipswich, launched a capital campaign and built a new YMCA. The building opened in December of 1999; bringing the number of local Ys in our association to five. Numerous renovations and additions took place over the years to add space and amenities to all five YMCAs. In 2006, the Haverhill YMCA joined the YMCA of the North Shore, growing our service area to 25 cities and towns. And in 2014, the YMCA took over the former Rockingham Athletic Club, creating the Plaistow Community YMCA in Plaistow, NH.
Founded
1858
Company size
1,001-5,000 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Beverly, Massachusetts
Our YMCA is an inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.
The YMCA of the North Shore is comprised of six local YMCAs that have joined together or been developed over the last decade and a half to create one YMCA association. YMCAs in our association date back to the 1850s, beginning with the Salem YMCA. In 1994, when the Beverly Regional YMCA merged with the Cape Ann YMCA, our association started developing and strengthening a sense of community across the North Shore. The Salem and Marblehead/Swampscott YMCAs joined our association in 1999, officially creating the YMCA of the North Shore.
With the combined resources of four YMCAs, our newly formed association invested in a property in Ipswich, launched a capital campaign and built a new YMCA. The building opened in December of 1999; bringing the number of local Ys in our association to five. Numerous renovations and additions took place over the years to add space and amenities to all five YMCAs. In 2006, the Haverhill YMCA joined the YMCA of the North Shore, growing our service area to 25 cities and towns. And in 2014, the YMCA took over the former Rockingham Athletic Club, creating the Plaistow Community YMCA in Plaistow, NH.
Founded
1858
Company size
1,001-5,000 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Beverly, Massachusetts
