Welcome Center Community Specialist

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization.

About the Role

The role reports directly to the Welcome Center Manager and requires regular communication and coordination with them to ensure smooth daily operations.  The Community Specialist meets and greets visitors at the Welcome Center, assists with gathering market data, directs visitors to model homes, and completes other duties as assigned by the Welcome Center Manager.

This is a Part-Time position, less than 30 hours per week with a minimum of one day during the work week, two to three-weekend shifts per month, and a varied shift schedule. You’ll be part of a team dedicated to representing one of the area’s most desirable master-planned communities. 

What You Will Do

• Greet and engage visitors in a courteous and professional manner, ensuring a positive first impression.

• Deliver a polished, scripted overview of the Bridgeland community, highlighting key amenities, schools, commercial offerings, builder options, the community’s enriched lifestyle, and surrounding areas.

• Assist in collecting/recording visitor registration information.

• Assist in answering the telephone and directing calls/answering questions.

• Follow-up on requests made for information to be mailed, e-mailed, etc.

• Assist in printing and/or preparation of marketing brochure materials for Welcome Center and/or distribution to realtor offices, special events, etc.

• Provide general clerical support as needed, including maintaining document files in SharePoint, entering data for inventory homes, updating contact lists and updating area specific information, etc.

• Prepare the Welcome Center for daily activities including opening/closing of the center, preparation of refreshments for visitors, turning on lights and electronics (monitors, TVs, etc.), re-stocking of brochure materials, inserts, monitoring of overall appearance and cleanliness of Welcome Center and/or displays, etc.

• Provide feedback to the Welcome Center Manager, Sr. Director of Marketing, and Marketing Manager on visitors’ comments, requests, complaints, suggestions for improvements, etc.

• Assist in hosting on and off-site events held from time to time for realtors and/or the public.

• Other duties as assigned.

About You

• High School Diploma or equivalent required.

• 1-2 years of experience in customer service, hospitality, retail sales preferred.

• Able to quickly pivot between tasks.

• Professional interaction with clients and vendors and comfortable speaking with visitors in both one-on-one and small group settings.

• We value a collaborative work environment—candidates must demonstrate excellent interpersonal and communication skills.

• Exercise sound judgment when making decisions.

• Work overtime as required.

• Able to meet deadlines as necessary.

• Effectively work with minimal supervision and represent the community with poise and professionalism.

• Strong organization and attention to detail.

• “Can-do” attitude, pro-active and resourceful.

• Proficient with Microsoft Excel and Word.

About Howard Hughes Communities

Howard Hughes Communities develops, owns, and operates the nation’s premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands®, Bridgeland®, and The Woodlands Hills® in Greater Houston; Summerlin® in Las Vegas; Teravalis™ in Greater Phoenix; Ward Village® in Honolulu; and Merriweather District® in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  Howard Hughes Communities reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD-PARTY AGENCIES
Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.