Welcome Center Associate

YMCA Southcoast

Job Title: Representative-Welcome Center Job Family: Membership
FLSA Status: Non-Exempt Job Code: MN 103

Position Summary:
Delivers professional level service to all members, guests, and program participants. Responds
to member and guests needs, promotes and sells memberships and programs. Maintains
professional appearance of self, front desk and lobby areas.
Essential Functions:
• Provides excellent customer service experience to members, guests, and program
participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provide tours, and sells memberships to prospective members, and
promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assist members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved
issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule
changes as required.
YMCA Competencies:
Mission and Community Oriented: Accepts and demonstrates YMCA values. Works
effectively with people of different backgrounds, abilities, opinions, and perceptions.
Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and
builds effective, supportive working relationships with them.
People Oriented: Seeks first to understand the other’s point of view; remains calm in
challenging situations. Builds rapport and relates well to others. Listens for understanding and
meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Results Oriented: Strives to meet or exceed goals and deliver a high value experience for
members. Embraces new approaches and discovers ideas to create a better member
experience. Makes sound judgments and transfers learning form one situation to another.
Establishes goals, clarifies tasks, plans work, and participates in meetings.
Personal Development Oriented: Accurately assesses personal feelings, strengths and
limitations, and how they impact relationships. Pursues self development that enhances job
performance. Demonstrates an openness to change; seeks opportunities in the change
process.

Qualifications:
• Previous customer service, sales and/or business interaction experience
• Knowledge of general office computer and administration procedures
• Experience in interacting with people with diverse backgrounds
• Experience or ability to work under pressure; maintain composure; resolve issues
• Ability to communicate programs, conduct tours, complete sales process
Physical Demands:
• The physical demands of this position are limited and, as such, reasonable
accommodations may be made to enable individuals with physical disabilities to perform
the essential functions of this position.