Welcome Center Associate
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The Granite YMCA
Concord, NH, US
Summary
Act as the first point of contact for members and guests to provide exceptional service and promote YMCA programs. Responsibilities include processing memberships, handling financial transactions, and conducting facility tours.
Job Description
The Granite YMCA of Concord is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. This position requires someone who enjoys working with people, can multitask effectively, and thrives in a team environment.
As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.
In this role, you will:
- Greet members and guests warmly, build relationships, and provide exceptional customer service
- Act as a positive ambassador for the Granite YMCA and connect members with programs and services
- Serve as the first point of contact for member concerns and problem-solving
- Process memberships, program registrations, and financial transactions
- Sell memberships and programs and provide cause-driven facility tours
- Communicate facility usage, programs, and events accurately
Qualifications
- Customer service experience preferred
- Strong interpersonal and communication skills
- Ability to work effectively in a fast-paced environment
- Experience handling financial transactions preferred
- Proficiency with computers and basic software (Word, Excel, Outlook or similar)
- Experience with SGA or similar membership software preferred
Compensation & Benefits
- Paid Time Off
- Free YMCA Membership
- Discounts on YMCA programs and services
- Tuition discounts to some NH and online schools
The Granite YMCA creates a community where all are welcome and builds a healthy spirit, mind and body based on the values of caring, honesty, respect, and responsibility.
At the Y, strengthening community is our cause. The Y is the unparalleled cause for strengthening community because we are the community. We’ve done it for more than 160 years already, and we’re determined to keep doing it. Every day, we work side by side with our neighbors to create the support and opportunities that empower people and communities to learn, grow and thrive. The Granite YMCA is, and always will be, dedicated to building healthy, confident, connected, and secure kids, adults, families, seniors, and communities.
Founded
1854
Company size
501-1,000 employees
Industry
Non-profit
Org type
Nonprofit
Headquarters
Manchester, New Hampshire
The Granite YMCA creates a community where all are welcome and builds a healthy spirit, mind and body based on the values of caring, honesty, respect, and responsibility.
At the Y, strengthening community is our cause. The Y is the unparalleled cause for strengthening community because we are the community. We’ve done it for more than 160 years already, and we’re determined to keep doing it. Every day, we work side by side with our neighbors to create the support and opportunities that empower people and communities to learn, grow and thrive. The Granite YMCA is, and always will be, dedicated to building healthy, confident, connected, and secure kids, adults, families, seniors, and communities.
Founded
1854
Company size
501-1,000 employees
Industry
Non-profit
Org type
Nonprofit
Headquarters
Manchester, New Hampshire
