Weekend Transportation Specialist
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Contract Transport Services
Green Bay, WI, US
Summary
The specialist manages customer inquiries and tracks freight shipments from pickup to delivery. They coordinate between customers and drivers to resolve delivery issues and monitor performance metrics.
Job Description
As a Weekend Transportation Specialist at Contract Transport Services, you will handle customer inquiries related to shipments, track orders, resolve delivery issues, provide estimated arrival times, address complaints, coordinate with customers, and act as the middle person between the customers and the company throughout the delivery process.
The Weekend Transportation Specialist is responsible for the following duties.
1. Serve as a primary customer contact for shipment-related inquiries.
2. Track freight from pickup through delivery and provide proactive updates.
3. Process and Monitor EDI transactions accurately and timely.
4. Identify and communicate service issues, delays, or risks immediately.
5. Coordinate with drivers and customers to resolve issues.
6. Monitor and report on-time pickups and delivery performance.
Schedule:
On call Friday 6:00PM-Sunday 10:00PM
In Office 7:00-3:00 Saturday, 7:00-3:00 Sunday
Required Qualifications:
- Strong interpersonal skills in regards to interface with employees and client.
- A strong commitment to safety, care and concerns of our employees.
- Strong Knowledge of FMCSR and DOT requirements
- Advanced computer skills- i.e. Excel, Word, PowerPoint
Contract Transport Services, established in 1985 and headquartered in Green Bay, WI, is a leader in providing dedicated and Midwest regional transportation services to many Midwest Fortune 500 companies. Our strong reputation for exceptional service has created double-digit growth for the past 10 years. At CTS we have strong values and we focus on respectful and professional interactions. We value the contributions of all CTS employees, and we value the time they put in to ensure they excel at their jobs so CTS can excel in the transportation industry. Our benefits extend beyond the paycheck to include family-oriented company events all year long. Come see the new way of trucking, the CTS Strong way.
Company size
51-200 employees
Industry
Transportation/Trucking/Railroad
Org type
Privately Held
Headquarters
Green Bay, WI
Contract Transport Services, established in 1985 and headquartered in Green Bay, WI, is a leader in providing dedicated and Midwest regional transportation services to many Midwest Fortune 500 companies. Our strong reputation for exceptional service has created double-digit growth for the past 10 years. At CTS we have strong values and we focus on respectful and professional interactions. We value the contributions of all CTS employees, and we value the time they put in to ensure they excel at their jobs so CTS can excel in the transportation industry. Our benefits extend beyond the paycheck to include family-oriented company events all year long. Come see the new way of trucking, the CTS Strong way.
Company size
51-200 employees
Industry
Transportation/Trucking/Railroad
Org type
Privately Held
Headquarters
Green Bay, WI
