Weekend Dispatcher
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Oceanside Services
Allenhurst, NJ, US
Summary
The dispatcher will manage incoming customer calls, schedule service appointments, and coordinate with technicians to ensure efficient service delivery. They are also responsible for monitoring technician routes, updating job notes, and maintaining high levels of customer satisfaction.
Job Description
Overview
Join a Team That Keeps Homeowners Comfortable When They Need Us Most
Oceanside Services is a growing residential Heating, Cooling, Plumbing, and Electrical company committed to providing exceptional service to homeowners. We are currently seeking a reliable, detail-oriented Weekend Dispatcher to support our service team and help deliver an outstanding customer experience.
This is a part-time position working weekends, with the opportunity to work from home following the completion of training.
Schedule
- Saturday: 8:00 AM - 6:00 PM
- Sunday: 8:00 AM - 6:00 PM
- Part-Time Position
Responsibilities
- Answer incoming customer calls professionally and courteously
- Schedule service appointments and dispatch technicians efficiently
- Communicate with technicians throughout the day regarding schedules and customer needs
- Manage emergency calls and prioritize service requests
- Update customer information and job notes in company software
- Monitor technician routes and adjust schedules as needed
- Provide exceptional customer service and maintain a positive customer experience
- Support daily operations to ensure smooth workflow and maximum efficiency
Qualifications
- Previous dispatching, customer service, call center, or scheduling experience preferred
- Strong communication and organizational skills
- Ability to multitask and remain calm in a fast-paced environment
- Comfortable working with computers, scheduling software, and multiple screens
- Strong attention to detail and problem-solving abilities
- Dependable, punctual, and self-motivated
- HVAC, plumbing, electrical, or home services industry experience is a plus
What We Offer
- Part-time weekend schedule
- Work-from-home opportunity after successful completion of training
- Paid training
- Supportive team environment
- Opportunity to grow with a reputable and expanding home services company
Why Oceanside Services?
At Oceanside Services, we understand that our dispatchers are the hub of our operation. Your ability to keep customers informed, technicians productive, and schedules organized directly impacts our success. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a flexible weekend position with remote work opportunities, we'd love to hear from you.
Oceanside Services May conduct a pre-employment background check and drug test, subject to applicable law
Posted Max Pay Rate
USD $26.00/Hr.
Posted Min Pay Rate
USD $22.00/Hr.
Oceanside is New Jersey's premier HVAC company. We have been providing homeowners and businesses with Heating and Cooling services for almost 30 years. We have a team of NATE certified technicians ready to take on any challenge.
Founded
1988
Company size
2-10 employees
Industry
Construction
Org type
Public Company
Headquarters
Allenhurst, NJ
Oceanside is New Jersey's premier HVAC company. We have been providing homeowners and businesses with Heating and Cooling services for almost 30 years. We have a team of NATE certified technicians ready to take on any challenge.
Founded
1988
Company size
2-10 employees
Industry
Construction
Org type
Public Company
Headquarters
Allenhurst, NJ
