Warranty Manager
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DRB Homes
Tempe, AZ, US
Summary
The Warranty Manager is responsible for responding to customer service inquiries and managing warranty work orders for new home builds. They act as a liaison between homeowners and subcontractors while monitoring repair budgets and construction quality.
Job Description
Job Details: Job Location: Phoenix Division AZ Construction - Tempe, AZ, Salary Range: Undisclosed, Job Purpose:
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties and Responsibilities
Respond to homeowner warranty work orders
Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
Determine if the company compensates service requests based on established company policies and procedures
Identify and report to the Director of Production any potential home construction defects
Approve service invoices and monitor service repair budgets
Qualifications
Excellent phone etiquette
Excellent verbal communication skills
Punctual
Professional appearance and manner
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Customer service driven
Display a friendly, enthusiastic, respectful, and personable manner
Must be proficient in Microsoft Office Suite
Ability to work under pressure; organized
Ability to multitask and coordinate numerous activities and groups of people
Highly motivated; able to work with minimal supervision
Strong team player; can work with diverse groups of people
Commitment to customer service
Ability to read and fully comprehend construction blueprints specifications and development plans
Valid driver's license, proof of auto liability insurance and an acceptable driving record
3 or more years’ experience in the residential construction industry as a Warranty Manager
Successful completion of college courses in Residential Homebuilding Construction
Qualifications:
DRB Homes is proudly ranked as the 3rd largest private homebuilder in America with a big mission: to craft homes of enduring quality and to serve each customer with unmatched care, attention, and integrity. With over 35 years of homebuilding experience, we proudly serve home buyers across Pennsylvania, Maryland, Virginia, West Virginia, Delaware, North Carolina, South Carolina, Georgia, Florida, Alabama, Tennessee, Texas, Arizona, and Colorado—bringing our passion for quality and innovation to communities throughout the country.
From your first visit to well beyond settlement, our team is committed to providing an exceptional homebuying experience. We believe that building a home is about more than construction—it's about creating a place where memories are made, and futures are built.
Every home we build reflects thoughtful innovation, attention to detail, and a deep understanding of what today’s homebuyers value most. Whether it's cutting-edge floorplans, energy-efficient features, or personalized finishes, we build with pride, precision, and purpose.
At the heart of everything we do is our promise: to stand by our homeowners every step of the way—with transparency, support, and a relentless drive to exceed expectations.
Let us show you the difference of a builder who treats every home as if it were their own.
Founded
1990
Company size
501-1,000 employees
Industry
Construction
Org type
Privately Held
Headquarters
Rockville, Maryland
DRB Homes is proudly ranked as the 3rd largest private homebuilder in America with a big mission: to craft homes of enduring quality and to serve each customer with unmatched care, attention, and integrity. With over 35 years of homebuilding experience, we proudly serve home buyers across Pennsylvania, Maryland, Virginia, West Virginia, Delaware, North Carolina, South Carolina, Georgia, Florida, Alabama, Tennessee, Texas, Arizona, and Colorado—bringing our passion for quality and innovation to communities throughout the country.
From your first visit to well beyond settlement, our team is committed to providing an exceptional homebuying experience. We believe that building a home is about more than construction—it's about creating a place where memories are made, and futures are built.
Every home we build reflects thoughtful innovation, attention to detail, and a deep understanding of what today’s homebuyers value most. Whether it's cutting-edge floorplans, energy-efficient features, or personalized finishes, we build with pride, precision, and purpose.
At the heart of everything we do is our promise: to stand by our homeowners every step of the way—with transparency, support, and a relentless drive to exceed expectations.
Let us show you the difference of a builder who treats every home as if it were their own.
Founded
1990
Company size
501-1,000 employees
Industry
Construction
Org type
Privately Held
Headquarters
Rockville, Maryland
