Warranty Claims Processor

Job Details: Job Location: 96 North Canton OH CSC - North Canton, OH, Position Type: Fleet, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: 8hr, Job Category: NA, Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

Generate & Submit Warranty claims daily
Manage ongoing/pending Warranty claims
Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
Maintain a good working relationship with OEs, Suppliers & Shop Terminals
Generate Weekly/Monthly Warranty Recovery Reports
Assist with special projects
Continuously improve Warranty claims processing procedure
Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
Escalate pending and/or ongoing concerns to Warranty Administrator
Active cooperation with other essential department members and outside vendors

Qualifications: Qualifications

High School diploma or equivalent
Minimum of 2 years of general Warranty experience.
Excellent Communication skills to strengthen relationships with OEs & Suppliers.
Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
Outstanding customer service and follow-up skills.
Types an average of 40 wpm.
Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
Prior experience with VMRS codes is preferred.
Must be dedicated and driven individual.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing the highest quality of products and services to customers.

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