Warehouse Team Lead (Weekend Shift)

Job DetailsLevel: ExperiencedJob Location: OH Middlefield - Middlefield, OH 44062The Warehouse Team Lead manages and supports daily warehouse operations, including receiving, loading, and picking. This role ensures customer orders are processed accurately and on time, while also handling communication with other departments, vendors, and customers. The position is responsible for keeping shipping and receiving records up to date, resolving any issues that come up, and maintaining good customer relationships. It also involves organizing paperwork, entering data, and helping schedule freight to keep warehouse activities running smoothly and efficiently. Weekend Shift is Friday - Sunday 6:30 AM - 7:00 PM

Key Responsibilities:

Oversee and participate in the warehouse operations and activities in the warehouse; includes Receiving, Loading and Picking processes that are designated to specific team leads
Communicate with various personnel, departments, vendors in order to resolve issues and coordinate activities
Ensure shipping and receiving documents and functions are completed in a timely manner
Customer Service:

Process all orders in a timely and accurate manner
Generate all related paperwork required for customer order, checking for special requests

Coordinate urgent shipping requests with operations, expediting orders as necessary
Follow up with other departments to ensure the service standards are being met
Provide shipping and tracking information as required

Customer Interfacing Activities:

Maintain a good relationship with customers via timely responses concerning receipts, shipments, inventory counts, etc.
Report customer feedback to management, including any signs of customer dissatisfaction

Clerical/Data Entry:

Oversee all paperwork associated with orders and maintain the corresponding file
Answer phone calls and operate various office machines and computers proficiently
Enter and verify data regarding customer orders, billing, credits, shipments, receipts, physical inventories, and adjustments in a timely manner

Inbound/Outbound Freight:

In conjunction with management, schedule inbound and outbound freight to comply with warehouse operations and capacities

Documentation

Ensure the accuracy of all receiving and shipping documents
Gather and maintain all data and records relative to shipping and receiving activities
Assist in resolving any discrepancies
Collect all documentation for inbound freight and route to the proper record-keeping unit
Comply with all work instructions

QualificationsEducation:

High school diploma or GED required
Associate's or Bachelor's degree preferred

Experience:

Microsoft platform experience preferred
Minimum of 12 months cumulative experience in a Warehouse/Distribution environment preferred
Minimum of 12 months cumulative experience with Reach Truck and/or Tow Motor preferred
Experience in RF Scan Guns and Warehouse Management Computer Software

Skills:

The ability to work independently and as part of the team
Excellent communications, organizational, planning, documentation, reporting, and time management skills
Excellent Attendance

Physical Requirements:

The ability to lift 50 lbs
Stand, bend, stretch, sit and reach continuously throughout the shift
Tolerance for changing warehouse conditions due to weather (extreme heat or cold)