VP, Professional Services Delivery

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in the United States

About the Team

The Vice President, Professional Services is responsible for leading Kinaxis’ North America Professional Services team and ensuring successful delivery of complex enterprise software implementations and outcomes for our customers.

This senior leadership role is at the center of how customers realize value from their investment in Kinaxis. The VP is accountable for driving customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic customer engagements. Working closely with Sales, Customer Success, Product, Support, and strategic partners, this leader will ensure customers achieve measurable business value while supporting the continued growth, scale and evolution of our services organization.

This role is ideal for an experienced services executive who has led large-scale consulting or software delivery organizations and is passionate about developing high-performing teams, strengthening customer relationships, and delivering results in a fast-paced environment.

What You'll Do

Lead, Coach and Develop a High-Performing Services Organization

• Provide strategic leadership and clear direction across the North America team.
• Build, develop, and retain high-performing leaders and delivery teams.
• Strengthen organizational capability in solution leadership, industry expertise, and delivery excellence.
• Foster a culture of accountability, collaboration, innovation, and customer focus.

Deliver Outstanding Customer Outcomes

• Oversee the successful delivery of enterprise software implementations across NA, ensuring projects are delivered on time, within budget, and to the highest quality standard.
• Partner with customers and internal teams to ensure customer satisfaction, platform adoption, and long-term value realization.
• Serve as an executive sponsor for strategic customer relationships, helping navigate complex challenges and ensuring successful business outcomes.
• Create referenceable customers through successful implementations, adoption, and measurable business impact.

Drive Operational Excellence and Scale Delivery

• Lead the regional Professional Services team and business with strong financial and operational discipline.
• Oversee delivery performance, resource planning, utilization, project profitability, forecasting, and overall business performance for the region based upon global standards.
• Drive consistent use of methodologies, governance practices, tools, and operating metrics to improve scalability, predictability and delivery quality based upon global standards.
• Proactively identify and manage, with executive intervention, operational risks, resource constraints, and delivery challenges.

Scale Through Partnerships and Cross-Functional Alignment

• Partner closely with Product, Sales, Customer Success, Support, Finance, HR, and other key stakeholders to deliver an integrated customer experience.
• Build and maintain strong relationships with strategic partners to ensure successful execution across Kinaxis-led, partner-led, and joint delivery engagements.

Enable Innovation and Future Growth

• Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
• Help shape the future of Professional Services through innovation, continuous improvement across operating practices, organizational capability building, and scalable delivery models.

What We're Looking For

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations, including 10+ years’ experience leading delivery teams and leaders.
• Proven track record of supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen, including experience with revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
• Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
• Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
• Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
• Exceptional executive communication, stakeholder management, and relationship-building capabilities.
• Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
• Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness is preferred.
• Willingness to travel as needed to support project engagements, executive customer interactions, partner alignment, and internal leadership activities. 

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.