VP, Customer Success

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Accountabilities:

• Define and execute a comprehensive enterprise customer success strategy aligned with broader organizational goals and national account requirements.
• Lead, coach, and develop high-performing Customer Success teams while fostering a culture of accountability and excellence.
• Act as executive sponsor for key national accounts, building trusted relationships with C-suite stakeholders and decision-makers.
• Own customer P&L performance, including revenue growth, retention, EBITDA contribution, forecasting, and budgeting.
• Design and implement scalable operating models that support complex, multi-state, multi-LOB healthcare clients.
• Establish and monitor KPIs, SLAs, and customer health metrics across enterprise and sub-account levels.
• Collaborate cross-functionally with Sales, Product, Engineering, Delivery, and Consulting to ensure seamless client experience and outcomes.
• Influence product roadmap and service evolution based on client insights, market trends, and performance analytics.
• Represent the organization as a thought leader in industry events, executive forums, and advisory boards.

Requirements:

• Bachelor’s degree required; Master’s degree or MBA strongly preferred.
• 10+ years of leadership experience in Customer Success or related functions, ideally within healthcare or health plan environments.
• Experience managing large, complex national accounts (10M+ lives preferred).
• Proven ability to lead large teams and drive enterprise-level customer success strategies at scale.
• Strong financial acumen with experience owning P&L, forecasting, and strategic budgeting.
• Demonstrated success operating in highly matrixed organizations and driving cross-functional alignment.
• Strong executive presence with the ability to influence and negotiate at the C-suite level.
• Ability to translate complex client needs into scalable, win-win solutions.
• Skilled in communication, including delivering challenging messages constructively with solution-oriented framing.
• Strong leadership capabilities in change management, strategic thinking, and stakeholder engagement.

Benefits:

• Competitive annual base salary range: $234,000 – $286,000 (US-based role; final offer depends on experience and qualifications).
• Full-time, permanent employment with executive-level responsibilities.
• Remote-first flexibility with collaboration across multiple time zones.
• Opportunity to work on large-scale national healthcare accounts with significant strategic impact.
• Exposure to executive leadership, industry events, and high-visibility initiatives.
• Comprehensive benefits package (health, dental, vision, and additional employer-supported programs where applicable).
• Potential for performance-based growth opportunities within a senior leadership structure.

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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