VP, Business Development

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VP, Business Development

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

If you have a passion for hunting, understand the big picture, and can balance strategic vision and thought leadership with execution excellence, this VP, Business Development opportunity is for you.

• We are looking for a passionate and experienced candidate with a proven track record of acquiring new logos in the BFSI, Technology, Consumer Electronics, Retail and E-commerce or other assigned vertical.
• Experience in selling customer support/customer experience management services across the customer lifecycle
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of VXI’s growth.

Responsibilities

• Meet / exceed revenue targets through recognized revenue from new logos acquired and through active pipeline management.
• Collaborate with high-performance teams, improve organizational efficiencies and build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for VXI.
• Identify and implement comprehensive business development and sales strategies by leveraging our service offerings.
• Create a defined set of target accounts across the assigned vertical(s). Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage the collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that will enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline.
• Present entire portfolio of VXI’s solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).

Desired Skills

• Bachelor’s degree in business administration or similar.
• At least 10+ years of relevant sales experience within a BPO, contact center firm.
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive-level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all- inclusive, nor the specific duties of any one incumbent.

Location: Remote, anywhere in the United States

Travel: Yes, both domestic and occasionally international

Reporting to: Chief Commercial Officer

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!