VOLUNTEER Front Desk

Position Summary The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center. This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. Volunteers must be able to cover 1-3 shifts per week. Shifts are Monday through Friday from 8 - 10:00 am and 4 - 6:00 pm

Essential Duties and ResponsibilitiesThe following are examples of primary duties assigned to this volunteer position.

• Greet patrons in a friendly, professional, and welcoming manner
• Assist with basic member check-ins, and pass verification as directed by staff
• Communicate concerns, incidents, or patron feedback to staff
• Occasionally provide information about recreation programs & facilities.

Position Qualifications 

• Friendly, reliable, and customer-focused attitude
• Ability to work with people of all ages and backgrounds
• Basic computer skills preferred
• Must be punctual and dependable
• Must be at least 15 years of age. 

Physical Demands and Work Environment 

• Ability to sit or stand for extended periods
• Ability to interact in a busy, public environment

Compensation and Benefits

• This is a voluntary position