Volunteer Coordinator - On Call

Who We Are:

Oregon Food Bank (OFB) believes that no one should be hungry. Our mission is to eliminate hunger and its root causes.  We believe that food and health are basic human rights for all. We know that hunger is not just an individual experience; it is also a community-wide symptom of systemic barriers to employment, education, housing and health care such as systemic racism, sexism, and cissexism. That’s why we work systemically to achieve our mission to end hunger: we foster community connections to help people access nutritious food, and we build community power and strengthen networks of support and the safety net to eliminate the root causes of hunger for good.

We build community power to dismantle systems and policies that drive hunger and poverty.

Oregon Food Bank is an Equal Opportunity Employer, and we strongly encourage applications from candidates who can increase the diversity of our organization and strengthen our capacity to eliminate hunger. We believe strongly in the power of lived experience — and we actively seek individuals who have experienced hunger and its root causes to join our team. Our organization is stronger because of the leadership of people who have faced food insecurity in their own lives and/or hail from historically under-represented communities. Learn more about our commitment at oregonfoodbank.org/equity. 

Who You Are:

You care deeply about community, about people experiencing hunger and hold them in the center of all that you do. You are committed to apply equity as a process and an outcome of your work to disrupt systemic social patterns that promote hunger such as racism, sexism, and cissexism.  You have a strong affinity with OFB’s 10 Year Vision and are profoundly excited to achieve this vision for and with our community.

Position Summary:

As the On-Call Volunteer Coordinator, you will contribute to the organization’s success by ensuring that volunteer repack activities run smoothly and effortlessly. An On-Call Volunteer Coordinator will be asked to lead volunteer shifts when the scheduled Volunteer Coordinator is unable to do so. (Hours will vary week to week.  There are no guaranteed hours).  You thrive in a highly fluid, fast paced, work environment and enjoy working with people from all walks of life. You’re great at building a sense of community and educating volunteers about OFB’s mission, and encouraging volunteers to engage as donors and advocates. As an On-Call Volunteer Coordinator you are comfortable working with the unknown, have strong and effective interpersonal and communication skills and are a master at seamlessly directing multiple priorities. Excellent and enthusiastic team players are a must!

Primary Responsibilities (Essential Functions):

• Learn and use our inventory management system (Primarius 2) proficiently,  to support transformation and distribution of food to the community.

• Oversee in-person repack shift, volunteer introduction and engagement opportunities.

• Supervise groups of up to 100 volunteers of varying ages (8 and up) in a fast paced, safe and fun environment. Assess, train and direct groups of volunteers for large scale food repack production which requires public speaking in both small and large group settings. 

• Learn and use Mobilize and EveryAction to document volunteer engagement and develop strategies to move the Oregon Food Bank Base to advance systems and policy change.  

• Organize volunteers to engage more deeply in our mission as advocates, donors and community leaders. 

• Ensure repack shifts are accessible and welcoming to all community volunteer leaders, including language accessibility. 

• Receive food and fund donations made during volunteer shifts. 

• Maintain volunteer work areas and equipment to the highest standard for food safety/ volunteer safety/comfort and public health. 

• Operate warehouse equipment; maintain equipment safety 

• Work closely with Volunteer Scheduling Coordinators regarding individual volunteer needs and scheduling 

• Organize logistics of special volunteer projects in conjunction with OFB departments  

• Perform administrative tasks related to volunteer activities such as logging volunteer hours and repack shift reporting.

• Participate in food/friends/fundraising events as appropriate.

• Organizational level responsibilities of non- exempt employees include:

  • To be an ambassador and a leader for OFB’s vision and mission, a cross-departmental collaborator, and an active contributor to building a movement to end hunger for good by addressing the root causes of hunger: systemic oppressions such as racism, xenophobia, sexism, and cisexism. 

  • In consultation and coordination with the supervisor, actively contribute to:

    • cross-departmental efforts

    • work culture activities and programming

    • advisory and consultative groups such as the compensation committee, affinity groups, Equity Ambassadors, Equity Think Tank meetings, among others

    • plan and engage in professional development activities that strengthen your capacity for your specific role as well as your capacity to contribute and advance organizational goals, OFB’s vision and mission.  

• Identify, share, engage in, and collaboratively adjust and make necessary changes to this description of duties according to the inevitable evolution of the role over time.

Skills and Experience Required:

• Deep passion for eliminating hunger and its root causes.

• Deep passion for eliminating hunger and its root causes.

• Thrives working in a high stress environment and able to troubleshoot quickly.

• Ability to maintain focus on tasks and produce accurate work in chaotic, fast-paced environment. 

• Enjoys directing and motivating diverse groups of volunteers.

• Exceptional communication skills with a proven ability to oversee and facilitate group discussions.

• Excellent organizational, interpersonal, and customer service skills.

• Proficiency with Microsoft Office Suite, volunteer management databases, and warehouse inventory management systems.

• Access to reliable transportation

• Ability to thrive in a creative, responsive, and fast-paced culture. 

• Organizational level skills and experience required for non-exempt employees include:

• Disposition and willingness to maximize multiple perspectives to innovate, problem solve and seek creative solutions.

• Experience in modeling intercultural competence and demonstrated commitment to equity and social justice.

• Demonstrated ability to think strategically, collaborate, take initiative, and to maintain confidentiality.

• Project coordination and organization skills; ability to manage multiple projects with attention to detail; ability to handle interruptions, and produce timely, accurate work.

• Ability to both work independently and as part of a team; comfortable working in an office environment and offsite.

• Ability to thrive in a diverse, creative, responsive, mission-driven, and fast-paced work culture. 

• Experience of successful multicultural immersion working and/or living within OFB's Equity Constituencies: BIPoC, Immigrants & Refugees, Single Mothers, Trans and Gender-Non-Conforming folx.  

  • Multicultural Immersion defined as: Actively integrated in one or more communities, interacting with individuals and groups, and seeking to understand the diversities within and between communities by being there and engaging in daily life activities.

Preferred Qualifications:

• Organizational level preferred qualifications of non-exempt employees include:

  • Multilingual skills at a minimum professional level of proficiency or greater in English and any additional language/s, defined as being able to speak the languages with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical and professional topics.  

  • Multicultural skills of adaptation and integration are strongly preferred.  

    • Adaptation is defined as the capacity to communicate and interact  with people of multiple cultures, backgrounds, and styles by incorporating and adapting to the world view and perspectives of others.

    • Integration is defined as being able to “code-switch” or move in and out of one's worldview and help others understand different cultures, backgrounds, and styles to promote diversity and inclusion.

  • Commitment to continued professional development to strengthen capacity to work through an equity lens for equity and racial justice.

  • Strong capacity to consider multiple perspectives, to pivot to respond to emerging needs and lead through organizational changes.

  • Years of successful multicultural immersion either working with and/or living within one or more of OFB’s Equity Constituencies at the time of hire.  An additional step for at least 10 years above minimum required of successful multicultural immersion working with and/or living within one or more of OFB’s Equity Constituencies at the time of hire.

    • Multicultural Immersion defined as: Actively integrated in one or more communities, interacting with individuals and groups, and seeking to understand the diversities within and between communities by being there and engaging in daily life activities.

The Fine Print:

Work environment:

Work is performed in an office environment while sitting in meetings or at a computer screen for extended periods inside and outside of Oregon Food Bank and will use computers and phones extensively. (No)

Work is performed in a warehouse environment while moving around and/or using heavy machinery for extended periods of time. (Yes)

Work primarily performed independently driving for extended periods of time, collecting and delivering food. (No)

May work outside of general working hours of 8:00 – 5:00 p.m., such as evenings and weekends, and occasional travel out of town may occur. (Yes)

This role requires travel/personal vehicle use /work outside normal hours. (Yes

Work may require to lift, move and carry objects from 20 to 40 pounds, such as boxes containing office and other supplies. Crouching, bending, kneeling and reaching when filing. Accommodations may be available upon request.

Background Check:

This position doesn’t require a criminal background check.  Criminal background checks may be required for the following reasons:

• Insurance requirement N

• Third party contractual requirement/s N  

• Job duties requirements include unsupervised administration of cash or other liquid assets. N 

• Job duties include unaccompanied work with minors, elders, or anyone legally unable to consent to touch, discipline, or sexual contact. N  

A criminal record unrelated to theft, assault, or sexual violence may not make you ineligible to work at Oregon Food Bank. We actively support all our staff in developing relevant skills and capacities to improve job retention and advancement.

Inclement Weather, Service Disruptions and Disaster Response expectations:

OFB is part of the regional disaster response network and, as part of our commitment to our community, we all are expected to report to work as soon as it’s safe to do so and to respond to the disaster, emergency, inclement weather or extended service disruption as needed and as possible.  Work and paid designations are described in OFB’s Inclement Weather Guidelines.  At all times staff is supported to prioritize their safety and those of their dependants, families and loved ones while in communication and coordination with supervisors.

1. Nonexempt classification refers to workers that are entitled to a minimum wage and overtime pay at a rate not less than one and one-half times the regular rate of pay after 40 hours of work in a workweek. They do not; 1) Supervise two or more full-time employees or four part-time employees regularly; 2) Are responsible for managing at least part of a business; 3) Play an important role in the job status of other employees, including hiring and delegating tasks; nor 1) Perform office or non-manual work directly related to the business operations or management of an organization and its customers; and 2) Exercise independent judgment and discretion over important business decisions.