Visitor Services Representative

The Visitor Services Representative serves as the primary point of contact for students, instructors, and visitors, particularly during evening hours. Responsibilities include providing excellent customer service, supporting exhibitions, and assisting with administrative duties.

Work Hours & Pay:

• Schedule: Part-time with evening hours, typically Tuesday to Thursday, and some Fridays from 5:00 p.m. to 9:30 p.m.
• Occasional weekend or special event shifts may be required.
• Pay: $12.50 per hour.

Key Responsibilities:

1. Customer Service: Welcome and assist students, instructors, and visitors. Handle phone inquiries related to programs, exhibitions, and events.
2. Registration & Sales: Accept membership registrations, help with class/workshop enrollments, and assist with gift shop and exhibition sales.
3. Exhibition Oversight: Monitor gallery activities to ensure art safety and track attendance.
4. Event Assistance: Help with post-event clean-up.
5. Building Security: Lead closing procedures, ensuring the building is secure and ready for the next day.

Required Skills & Abilities:

• Dependability: Ability to work independently, manage deadlines, and maintain confidentiality.
• Customer Service: Strong communication skills and a positive, professional demeanor.
• Adaptability: Ability to adjust to fluctuating demands.
• Self-Motivation: Capable of working independently with minimal supervision.

Physical Requirements:

• Active position requiring standing, walking, and lifting objects up to 25 pounds.

Technical Skills:

• Proficient in Microsoft Office Suite.
• Familiarity with a multi-line phone system.

Education & Experience:

• High school diploma or equivalent.
• At least 1 year of client-facing work experience, with a strong interest in arts programming.

Work Environment:

Mark Arts offers a dynamic, arts-focused environment with a variety of art studios, exhibition spaces, and an event center. The position requires both interaction with the public and administrative duties.

Additional Notes:

This description provides an overview of the expected duties, but other tasks may arise as needed. Flexibility is essential as responsibilities can evolve.

If you're someone who enjoys arts, customer service, and working in a lively, creative environment, this role could be a great fit!